Article ID: 284250 - View products that this article applies to.
This article was previously published under Q284250
When you try to install Microsoft Office, you receive the following error message:
If you click Retry, you receive the following error message:
Error 2355. Setup cannot access a file cabinet. Check your connection to the network, or CD-ROM drive. For other potential solutions to this problem, see C:\Program Files\Microsoft Office\Office10\1033\SETUP.HLP.
This happens even when you clean boot the computer.
Error 2351. Setup cannot find the file key 'F273_l1033.ngr.510B3546_8F44_45B7_ADF0_55E2CFD58592'in cabinet 'OFFICE1.CAB'. Check your connection to the network, or CD-ROM drive. For other potential solutions to this problem, see C:\Program Files\Microsoft Office\Office10\1033\SETUP.HLP
Additionally, you may receive the following error message:
Error 1335: The cabinet file <filename.cab> required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM or a problem with this package.
There are multiple resolutions that may correct this problem. For maximum effectiveness, attempt the following resolutions in the order in which they are listed:
Install the version of the Windows Installer on the Office XP CD-ROMThis error message can be caused by a problem with the Windows Installer software and some CD-ROM drives. Installing an updated version of the Windows Installer may resolve this problem. When you perform step 6, make sure that you select the step that is appropriate for your computer's operating system.
Note Visit the following Microsoft Web site, and install the latest Microsoft Windows 2000 service pack:
http://www.windowsupdate.comTo install the updated version of the Windows Installer, follow these steps:
http://www.windowsupdate.comFor more information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
260910Note For Windows 2000, this update requires that the language of Windows match the language of Office that you are installing. Therefore, the files available on the CD-ROM for the English version of Office XP do not update a non-English version of Windows 2000. To obtain the update, download and install the Windows 2000 SP2 Update from the Windows Update Web site.
(http://support.microsoft.com/kb/260910/ )How to obtain the latest Windows 2000 service pack
Log on as "Administrator" (Windows NT 4.0 and Windows 2000 only)If your operating system is Microsoft Windows 2000 or Microsoft Windows NT 4.0, log on as the user "Administrator" and attempt to install Office.
Check for alternate installation locationsIf your computer contains more than one CD-ROM-compatible drive (for example, another CD-ROM drive, a DVD-ROM drive, or a CD-RW drive), and if you receive the error message in the "Symptoms" section of this article, run Setup by inserting the CD-ROM into the secondary drive. In most cases, the problem does not occur when you run Setup using the secondary drive.
Or, if your computer is connected to a network, you may be able to share the Microsoft Office XP CD-ROM in another computer's CD-ROM drive. If you are able to share another computer's CD-ROM drive, insert the Microsoft Office XP CD-ROM into that drive, and, from your workstation, connect to the other computer and run Setup.
For example, if the other computer's name is "server" and its CD-ROM drive is shared as "cdrom", follow these steps to run Setup from your computer:
Turn off and/or remove anti-virus softwareIt is possible that running anti-virus software may cause this problem to occur. If you have anti-virus software installed on your computer, you may need to turn off or even remove it before you can install Microsoft Office XP. For instructions on how to do this, please consult your anti-virus software documentation, or contact your anti-virus software vendor.
After you turn off or remove your anti-virus software, run Setup. If the problem still occurs, cancel Setup, and proceed to the next step.
Note After you complete this step, you can turn on or reinstall your anti-virus software at your convenience. Microsoft uses a comprehensive process to ensure that all Microsoft software is free of viruses. Because Microsoft Office XP is only sold on CD-ROM, it is not possible for a virus to infect Office CD-ROMs.
Test for a damaged CD-ROM or faulty CD-ROM driveVerify that your CD-ROM drive or DVD-ROM drive can correctly read the CD-ROM. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/266700/ )How to troubleshoot installation from a CD or DVD for Office XP
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 284250 - Last Review: December 4, 2007 - Revision: 5.8
Contact us for more help