Article ID: 284404 - Last Review: January 29, 2007 - Revision: 3.2

You are prompted for your password, and you may receive duplicate e-mail messages if your profile has two POP3 accounts in Outlook

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This article was previously published under Q284404
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SYMPTOMS

When you log on to Microsoft Outlook by using a profile that contains two Post Office Protocol (POP3) accounts, you may be prompted to provide a password for one of the accounts, and you may receive duplicate e-mail messages from the accounts.
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CAUSE

This behavior can occur if your Outlook profile contains two Internet accounts that both point to the same POP3 server.
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RESOLUTION

To resolve this issue, turn off e-mail reception for one of the POP3 accounts:
  1. In Outlook, on the Tools menu, point to Send/Receive Settings, and then click Define Send/Receive Groups.
  2. Double-click the group that contains the two POP3 accounts, and under Accounts, click one of the POP3 accounts.
  3. Click to clear the Receive mail items check box.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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APPLIES TO
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
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Keywords: 
kbprb kbtshoot kbconfig KB284404
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