Error when you open a SharePoint Document Library in Windows Explorer or map a network drive to the library after you install Internet Explorer 10

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Article ID: 2846960 - View products that this article applies to.
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Introduction

This article describes issues that occur after you install Internet Explorer 10 on a Windows 7-based, Windows 8-based, Windows Server 2008 R2-based or Windows Server 2012-based computer.

Symptoms

Issue 1

Consider the following scenario:
  • You select the Keep me signed in option, and then you log on to a SharePoint server.
  • You access the data in a SharePoint Document Library.
  • You try to map a network drive to the SharePoint Document Library.
In this scenario, the operation fails, and you receive the following error message:
The mapped network drive could not be created because the following error has occurred:

Access Denied. Before opening files in this location, you must first add the web site to your trusted sites list, browse to the web site, and select the option to login automatically.

Issue 2

Assume that you access the date in a SharePoint Document Library. Then, you click Open with Explorer View when you view a SharePoint Document Library in Internet Explorer 10. In this situation, the operation fails, and you receive one of the following error messages.

Error message 1
Your client does not support opening this list with Windows Explorer.
Error message 2
We're having a problem opening this location in File Explorer. Add this web site to your Trusted Sites list and try again.

Notes
  • These issues occur only when the SharePoint server is configured for cookie-based authentication, such as SharePoint Online.
  • You may encounter a similar issue when you use other Web Distributed Authoring and Versioning (WebDAV) servers that are configured for cookie-based authentication.

Resolution

To resolve this issue in Windows 8 or Windows Server 2012, install update rollup 2903938, or install the hotfix that is described in this article. For more information about how to obtain update rollup 2903938, click the following article number to view the article in the Microsoft Knowledge Base:
2903938 Windows RT, Windows 8, and Windows Server 2012 update rollup: December 2013

To resolve this issue in Windows 7 SP1 or Windows Server 2008 R2 SP1, install the update or the hotfix that is described in this article.

Update information

How to obtain this update

Windows Update
This update is available from Windows Update. This update is also available at Microsoft Update Catalog.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 7
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Download
Download the update package now.
All supported x64-based versions of Windows 7
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Download
Download the update package now.
All supported x64-based versions of Windows Server 2008 R2
Collapse this imageExpand this image
Download
Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1), Windows Server 2008 R2 SP1, Windows 8 or Windows Server 2012. For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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assets folding start collapsed
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information note
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 1.18xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Davclnt.dll6.1.7601.1820181,9204-Jul-1311:51x86
Davclnt.dll6.1.7601.2237689,0884-Jul-1311:54x86
Mrxdav.sys6.1.7601.18201115,7124-Jul-139:48x86
Mrxdav.sys6.1.7601.22376116,7364-Jul-1310:01x86
Webclnt.dll6.1.7601.18201205,8244-Jul-1311:57x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Davclnt.dll6.1.7601.18201102,4004-Jul-1312:50x64
Davclnt.dll6.1.7601.22376110,5924-Jul-1312:10x64
Mrxdav.sys6.1.7601.18201140,8004-Jul-1310:11x64
Mrxdav.sys6.1.7601.22376141,8244-Jul-139:54x64
Webclnt.dll6.1.7601.18201259,5844-Jul-1312:57x64
Webclnt.dll6.1.7601.22376264,7044-Jul-1312:16x64
Mrxdav.sys6.1.7601.18201115,7124-Jul-139:48x86
Mrxdav.sys6.1.7601.22376116,7364-Jul-1310:01x86
Davclnt.dll6.1.7601.1820181,9204-Jul-1311:51x86
Davclnt.dll6.1.7601.2237689,0884-Jul-1311:54x86
Webclnt.dll6.1.7601.18201205,8244-Jul-1311:57x86
Webclnt.dll6.1.7601.22376209,4084-Jul-1311:59x86
Windows 8 and Windows Server 2012 file information notes
Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8 and Windows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows 8 and Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Davclnt.dll6.2.9200.1670086,01626-Aug-201322:28x86
Davclnt.dll6.2.9200.2080886,01627-Aug-201304:20x86
Webclnt.dll6.2.9200.16700199,16826-Aug-201322:29x86
Webclnt.dll6.2.9200.20808199,16827-Aug-201304:22x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Davclnt.dll6.2.9200.16700104,44827-Aug-201305:19x64
Davclnt.dll6.2.9200.20808104,96027-Aug-201305:16x64
Webclnt.dll6.2.9200.16700227,84027-Aug-201305:21x64
Webclnt.dll6.2.9200.20808227,84027-Aug-201305:18x64
Davclnt.dll6.2.9200.1670086,01626-Aug-201322:28x86
Davclnt.dll6.2.9200.2080886,01627-Aug-201304:20x86
Davclnt.dll6.2.9200.1670086,01626-Aug-201322:28x86
Davclnt.dll6.2.9200.2080886,01627-Aug-201304:20x86
Webclnt.dll6.2.9200.16700199,16826-Aug-201322:29x86
Webclnt.dll6.2.9200.20808199,16827-Aug-201304:22x86
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assets folding end collapsed

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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assets folding start collapsed

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_7d9c9153184b575b5f05c38f7a4ae9e2_31bf3856ad364e35_6.1.7601.18201_none_ad0c6076a66886b7.manifest
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File size1,416
Date (UTC)4-Jul-13
Time (UTC)19:55
PlatformNot applicable
File nameX86_b3a844e7c2e0da7516530e7a5d93f81e_31bf3856ad364e35_6.1.7601.18201_none_d4be7f2e8fcd3a28.manifest
File versionNot applicable
File size706
Date (UTC)4-Jul-13
Time (UTC)19:55
PlatformNot applicable
File nameX86_b95de68ce5ca2c712f340df866b145e2_31bf3856ad364e35_6.1.7601.22376_none_8b4cfb3a326fbb0b.manifest
File versionNot applicable
File size1,766
Date (UTC)4-Jul-13
Time (UTC)19:55
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-clientonly_31bf3856ad364e35_6.1.7601.18201_none_d953c22153f5dda4.manifest
File versionNot applicable
File size9,752
Date (UTC)4-Jul-13
Time (UTC)12:46
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-clientonly_31bf3856ad364e35_6.1.7601.22376_none_d996b0ea6d47bfb8.manifest
File versionNot applicable
File size9,752
Date (UTC)4-Jul-13
Time (UTC)12:39
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7601.18201_none_95dc85beb07c0dc5.manifest
File versionNot applicable
File size4,113
Date (UTC)4-Jul-13
Time (UTC)12:56
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7601.22376_none_961f7487c9cdefd9.manifest
File versionNot applicable
File size4,113
Date (UTC)4-Jul-13
Time (UTC)12:46
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.1.7601.18201_none_16ba01b723f877db.manifest
File versionNot applicable
File size12,632
Date (UTC)4-Jul-13
Time (UTC)12:47
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.1.7601.22376_none_16fcf0803d4a59ef.manifest
File versionNot applicable
File size12,632
Date (UTC)4-Jul-13
Time (UTC)12:39
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.18201_none_5734e63c11ee76c2.manifest
File versionNot applicable
File size2,413
Date (UTC)4-Jul-13
Time (UTC)12:57
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.22376_none_5777d5052b4058d6.manifest
File versionNot applicable
File size2,413
Date (UTC)4-Jul-13
Time (UTC)12:47
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

Collapse this tableExpand this table
File nameAmd64_26c10937f57abec69031468022a3626e_31bf3856ad364e35_6.1.7601.22376_none_1001bb6e3ec17f84.manifest
File versionNot applicable
File size1,066
Date (UTC)4-Jul-13
Time (UTC)19:55
PlatformNot applicable
File nameAmd64_2c92018857b622ce50014deeac3b8ee1_31bf3856ad364e35_6.1.7601.18201_none_0bb066aac47183f1.manifest
File versionNot applicable
File size1,070
Date (UTC)4-Jul-13
Time (UTC)19:55
PlatformNot applicable
File nameAmd64_3ad906af546f36a20401afbca0236e91_31bf3856ad364e35_6.1.7601.18201_none_d915ac0efe9bbe97.manifest
File versionNot applicable
File size714
Date (UTC)4-Jul-13
Time (UTC)19:55
PlatformNot applicable
File nameAmd64_3ddd2d1cb1ea0bb42f26d464ae785910_31bf3856ad364e35_6.1.7601.22376_none_0613d5695da8ef2e.manifest
File versionNot applicable
File size1,064
Date (UTC)4-Jul-13
Time (UTC)19:55
PlatformNot applicable
File nameAmd64_4d91e8e57bed12a3045b33f3870da80d_31bf3856ad364e35_6.1.7601.22376_none_4be4a5ddf425876e.manifest
File versionNot applicable
File size1,070
Date (UTC)4-Jul-13
Time (UTC)19:55
PlatformNot applicable
File nameAmd64_5458b277587fdaa55f870c15262ebcd9_31bf3856ad364e35_6.1.7601.22376_none_9109224e5904a4a9.manifest
File versionNot applicable
File size1,420
Date (UTC)4-Jul-13
Time (UTC)19:55
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File nameAmd64_6e25e0d086e4054299d1d736a714f13a_31bf3856ad364e35_6.1.7601.22376_none_83becfe02fb0ddf2.manifest
File versionNot applicable
File size714
Date (UTC)4-Jul-13
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File size714
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File nameAmd64_980cf54f2c586eaacb4e29b5d417678a_31bf3856ad364e35_6.1.7601.18201_none_6e6c68b54fcc8272.manifest
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File size710
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File nameAmd64_ad0cf1d38d5e6bb6ea5415e41c7ac580_31bf3856ad364e35_6.1.7601.18201_none_38d1ba9f246ba4e8.manifest
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File size1,064
Date (UTC)4-Jul-13
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File nameAmd64_c2408ca4de291d5cc2908c0136616cf6_31bf3856ad364e35_6.1.7601.18201_none_64f84199799d823b.manifest
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File size2,486
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File versionNot applicable
File size12,634
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File nameAmd64_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.1.7601.22376_none_731b8c03f5a7cb25.manifest
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File nameWow64_microsoft-windows-webdavredir-serveronly_31bf3856ad364e35_6.1.7601.18201_none_ee8933b6056badaf.manifest
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File nameX86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7601.18201_none_95dc85beb07c0dc5.manifest
File versionNot applicable
File size4,113
Date (UTC)4-Jul-13
Time (UTC)12:56
PlatformNot applicable
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Time (UTC)12:46
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File versionNot applicable
File size2,413
Date (UTC)4-Jul-13
Time (UTC)12:47
PlatformNot applicable

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
Collapse this tableExpand this table
File nameUpdate-bf.mum
File versionNot Applicable
File size1,771
Date (UTC)27-Aug-2013
Time (UTC)12:33
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,801
Date (UTC)27-Aug-2013
Time (UTC)12:33
PlatformNot Applicable
File nameX86_11db6c73eb28fc3c0da619bbd862854c_31bf3856ad364e35_6.2.9200.20808_none_8f5efd15dc63e496.manifest
File versionNot Applicable
File size709
Date (UTC)27-Aug-2013
Time (UTC)12:33
PlatformNot Applicable
File nameX86_1fb9ac8a41df95817f6080739a1e1724_31bf3856ad364e35_6.2.9200.20808_none_c7aa522e28a18462.manifest
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Date (UTC)27-Aug-2013
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File nameX86_ba35a8279a4c48a16560027c31fbe54a_31bf3856ad364e35_6.2.9200.16700_none_a81782b794d700cc.manifest
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File nameX86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.2.9200.16700_none_90cafaf02368aefd.manifest
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File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.2.9200.16700_none_52235b6d84db17fa.manifest
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File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.2.9200.20808_none_52b4fa889df1827c.manifest
File versionNot Applicable
File size2,452
Date (UTC)27-Aug-2013
Time (UTC)05:20
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
Collapse this tableExpand this table
File nameAmd64_0c040a69906de2f3ef55222c27cc82d6_31bf3856ad364e35_6.2.9200.16700_none_f23ea362f881665b.manifest
File versionNot Applicable
File size1,066
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File nameAmd64_11db6c73eb28fc3c0da619bbd862854c_31bf3856ad364e35_6.2.9200.20808_none_eb7d989994c155cc.manifest
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Properties

Article ID: 2846960 - Last Review: December 10, 2013 - Revision: 8.0
Applies to
  • Windows 7 Service Pack 1, when used with:
    • Windows 7 Enterprise
    • Windows 7 Home Basic
    • Windows 7 Home Premium
    • Windows 7 Professional
    • Windows 7 Starter
    • Windows 7 Ultimate
  • Windows Server 2008 R2 Service Pack 1, when used with:
    • Windows Server 2008 R2 Datacenter
    • Windows Server 2008 R2 Enterprise
    • Windows Server 2008 R2 for Itanium-Based Systems
    • Windows Server 2008 R2 Foundation
    • Windows Server 2008 R2 Standard
    • Windows Web Server 2008 R2
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows Server 2012 Standard
Keywords: 
kbfix kbexpertiseadvanced kbsurveynew atdownload kbautohotfix kbhotfixserver kbqfe KB2846960

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