Only one site level is displayed on the submenu of a top navigation link in SharePoint Online

Article ID: 2847439 - View products that this article applies to.

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PROBLEM

Consider the following scenario:
  • You have a Microsoft SharePoint Online site collection and a site hierarchy that span multiple levels. For example, a site collection contains a subsite, and the subsite contains another subsite.
  • The site collection is using the Team Site template, and the SharePoint Server Publishing Infrastructure is set to Active on the site collection. Or, the site collection was created through the Publishing Portal template.
  • On the Navigation Settings menu in Site Settings (under Global Navigation), you select Structural Navigation, and then you select the Show subsites check box.
  • You make changes to the master page by using Microsoft SharePoint Designer to increase the MaximumDynamicDisplayLevels property of the TopNavigationMenuV4 control to a value of 2 or more.
When you view the submenu on the top navigation bar in this scenario, you see only one site level.

WORKAROUND

In Office 365

To view the sites that aren't present on the submenu of the top navigation bar, browse to the site collection or subsite on the first level of the hierarchy to view the site on the submenu. Or, if you're using the SharePoint 2013 interface, you can use the managed navigation feature to work around this issue. For more information about managed navigation, see Overview of managed navigation in SharePoint Server 2013.

In Office 365 pre-upgrade

To view the sites that aren't present on the submenu of the top navigation bar, browse to the site collection or subsite on the first level of the hierarchy to view the site in the submenu.

MORE INFORMATION

This issue occurs after you receive the latest SharePoint Online service update. Microsoft is working to resolve the issue.

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2847439 - Last Review: May 8, 2013 - Revision: 2.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft SharePoint Online
Keywords: 
o365 o365e o365a o365m o365062011 o365022013 pre-upgrade after upgrade KB2847439

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