Office program crashes caused by Btmofficea.dll or Btmoffice.dll
Original KB number: 2849035
If you have the SendToBluetooth
add-in installed, your Office programs might be crashing due to an incompatibility issue between the add-in and other Microsoft Office programs.
Use the Event Viewer to check to see if the add-in is the cause of your Office programs crashing
Open the Event Viewer.
For Windows 8
- From the Start screen, type View event logs in the search box, and tap or click Settings.
- Tap or click View event logs.
For Windows 7 and Windows Vista
- Click Start.
- In the Search box, type Event Viewer, and then, in the list of results, double-click Event Viewer.
For Windows XP
- Click Start > Control Panel > Performance and Maintenance, and then click Administrative Tools, and then double-click Computer Management.
- In the console tree, expand Event Viewer.
Now, check for the following events:
Event ID: 1000
Application Name: Winword.exe
Application Version: 15.0.4481.1508
Module Name: Btmofficea.dll
Module Version: 2.2.0.204
Offset: 0000000000009e9aEvent ID: 1000
Application Name: Excel.exe
Application Version: 14.0.6117.5003
Module Name: Btmoffice.dll
Module Version: 3.0.2.298
Offset: 0000913e
Manually disable the SendToBluetooth
add-in
Important
This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, see How to back up and restore the registry in Windows.
Warning
Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Important
Before you start the steps below, make sure you close all of your Office programs.
Open the Registry Editor, here's how:
For Windows 8
Go to your Desktop, press the Windows key + X and click Run. Type
regedit
in the Open box, and then press Enter.For Windows 7 and Windows Vista
- Click Start and type
regedit
in the Start Search box, and then press Enter. - If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
- Click Start and type
For Windows XP
Click Start, click Run, type
regedit
, and then click OK.
Locate and select the following registry key, based on the 'bitness' of your Office and Windows installations:
32-bit Office plus 32-bit Windows:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\<Office program name>\Addins\ btmoffice.Connect
64-bit Office plus 64-bit Windows:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\<Office program name>\Addins\ btmoffice.Connect
32-bit Office plus 64-bit Windows:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\<Office program name>\Addins\ btmoffice.Connect
Right-click the
LoadBehavior
value and then click Modify.Change the Value Data to 0, and then click OK.
Close Registry Editor.
Start your Office program that was crashing to determine if the registry change has improved the stability of the program.
More information
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Below is some additional information related to the SendToBluetooth
add-in.
Information | Details |
---|---|
Company Name | Intel Corporation |
File Description | Office Bluetooth integration |
File Name | C:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll |
Friendly Name | Send to Bluetooth |
InprocServer32 | C:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll |
Internal Name | btmoffice.dll |
Legal Copyright | Copyright 2011 Motorola Solutions, Inc. |
Original Filename | btmoffice.dll |
Feedback
https://aka.ms/ContentUserFeedback.
Coming soon: Throughout 2024 we will be phasing out GitHub Issues as the feedback mechanism for content and replacing it with a new feedback system. For more information see:Submit and view feedback for