Article ID: 284952 - View products that this article applies to.
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In Microsoft Word 2000, when you set the Feed method on the Printing Options tab in the Envelope Options dialog box, your settings are not retained.
(To change the Feed method settings, click Envelopes and Labels on the Tools menu. On the Envelopes tab, click Feed. The Envelope Options dialog box opens.)
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/276367/EN-US/ )OFF2000: How to Obtain the Latest Office 2000 Service Pack
IMPORTANT: Before you install Microsoft Office 2000 Service Pack 3 (SP-3), you must have Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a) installed first. To obtain Office 2000 Service Release 1/1a (SR-1/SR-1a), click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/245025/EN-US/ )OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in the Word 2000 Security Update: Macro Vulnerability.
This problem is known to occur with the following printers:
Canon Bubble-Jet BJ-250
Canon Bubble-Jet BJC-4400
Epson Stylus 740
Epson Stylus Color (ESC/P2)
Epson Stylus Color 400
Epson Stylus Color 640
Epson Stylus Color 800
Epson Stylus Color 850
Epson Stylus Color 900
HP DeskJet 500 or 500C
HP DeskJet 812C
HP DeskJet 822 Cxi
HP DeskJet 855C
HP DeskJet 870Cse
HP DeskJet 895CSE
HP DeskJet Plus
HP LaserJet 5N
HP OfficeJet 600
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.