Outlook may stop responding (hang) if the iManage FileSite add-in is enabled

Article ID: 2851188 - View products that this article applies to.
Expand all | Collapse all

Symptoms

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows


If you have the iManage FileSite add-in for Microsoft Outlook installed, Microsoft Outlook 2010 may hang or stop responding.


Cause

This problem is caused by a possible incompatibility between the iManage add-in and Microsoft Outlook 2010.

A hang dump analysis has shown the cause to be the imanage.dll.


Resolution

To resolve this problem, please use the following steps to disable the iManage FileSite add-in. If the hanging problem is eliminated, we recommend you contact Autonomy, the vendor of the iManage FileSite add-in to inquire about an updated version of the add-in. 

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
  1. Exit Microsoft Outlook, if running.
  2. Start registry editor.

    In Windows 8 :

    On the Desktop, press the Windows key + R. Type regedit in the Open box, and then press ENTER

    In Windows 7 and in Windows Vista :

    Click Start , type regedit in the Start Search box, and then press ENTER. 
  3. Locate and select the following registry key, based on the 'bitness' of your Office installation and Windows.
    • 32-bit Office plus 32-bit Windows

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\imFileSite.Connect
    • 64-bit Office plus 64-bit Windows

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\imFileSite.Connect
    • 32-bit Office plus 64-bit Windows

      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\imFileSite.Connect
  4. Right-click the LoadBehavior value and then click Modify.
  5. Change the Value Data to 0, and then click OK.
  6. Close Registry Editor.
  7. Start Microsoft Outlook.


More information

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

http://autonomy.com

Here is the registration of the iManage add-in.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\imFileSite.Connect
or
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\imFileSite.Connect
(the registry path will vary depending on the Outlook and Windows bitness)

FriendlyName REG_SZ iManage FileSite Addin for Outlook 2010

Description REG_SZ iManage FileSite Addin for Outlook 2010
LoadBehavior REG_DWORD 0x3

Additional information about the .dll file used by the add-in. Note that the values below were identified in a specific case of this issue; version and build numbers may vary on a case by case basis.

Image path: C:\Program Files (x86)\Interwoven\WorkSite\IManage.dll
Image name: IManage.dll
Timestamp: Sat Nov 05 08:46:11 2011 (4EB53E23)
File version: 8.5.100.173
Product version: 8.5.100.67
CompanyName: Autonomy, Inc.
ProductName: WorkSite Object Model
InternalName: IMANAGE.DLL
OriginalFilename: IMANAGE.DLL
ProductVersion: 8.5.100.67
FileVersion: 8.5.100.173
PrivateBuild: 8.5.100.173
SpecialBuild: 8.5.100.173

FileDescription: WorkSite object model implementation

LegalCopyright: Copyright © 1995 - 2010 Autonomy Corporation plc and its affiliates. All rights reserved LegalCopyright: Copyright © 1995 - 2010 Autonomy Corporation plc and its affiliates. All rights reserved
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2851188 - Last Review: May 20, 2013 - Revision: 3.0
Applies to
  • Microsoft Outlook 2010
Keywords: 
KB2851188

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com