Error message: "The form you have selected could not be displayed"

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Article ID: 285129 - View products that this article applies to.
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Symptoms

When you open a Form in Outlook 2000, the following error message may occur:
The form you have selected could not be displayed. The form required to view this message cannot be displayed. Contact your administrator.

Cause

This problem can occur if there is a problem reading the local forms cache.

Resolution

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
276367 How to obtain the latest Office 2000 service pack
The English-language version of this fix should have the following file attributes or later:
Version        File name
----------------------------
8.30.3165.0    Outex.dll
9.0.0.6110     Outllib.dll
				
The fix is also available for the following language(s): French

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).After you apply the latest service pack, add the registry information that is provided in the "More Information" section of this article.

More information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To enable this fix, modify the following registry entry:
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. Locate the following key in the registry:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office
  4. On the Edit menu, click Add Key, and then add the registry value 10.0.

    NOTE: This is an Outlook 2000, version 9.0 fix, even though the new registry key is 10.0.
  5. Locate the following key in the registry:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0
  6. On the Edit menu, click Add Key, and then add the registry value Outlook.
  7. Locate the following key in the registry:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0\Outlook
  8. On the Edit menu, point to New, click Key, and then add the following registry value:
    Value Name: ForceFormReload
    Data Type: REG_DWORD
    Radix: Decimal
    Value: 1
  9. Quit the Registry Editor.

Properties

Article ID: 285129 - Last Review: June 19, 2014 - Revision: 4.0
Applies to
  • Microsoft Outlook 2000 Standard Edition
Keywords: 
kbhotfixserver kbqfe kboffice2000sp3fix kbbug kberrmsg kbfix KB285129

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