Call information is not displayed in the Media Quality Diagnostic Reports for a device that is running Lync for Mac 2011

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Article ID: 2851290 - View products that this article applies to.
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Symptoms

After users make or receive calls on a device that is running Microsoft Lync for Mac 2011 in a Microsoft Lync Server 2010 organization, the call information is not displayed in the Media Quality Diagnostic Reports.

Cause

This issue occurs because the Quality of Experience (QoE) report that Lync for Mac 2011 generates does not pass the schema validation process.

Resolution

To resolve this issue, install the following cumulative update:
2844274 Description of the Microsoft Lync for Mac 2011 14.0.5 update

More information

For more information about the QoE database schema, go to the following Microsoft website:
General information about the QoE database schema
For more information about the Media Quality Diagnostic Reports, go to the following Microsoft website:
General information about the Media Quality Diagnostic Reports

Properties

Article ID: 2851290 - Last Review: June 5, 2013 - Revision: 1.0
Applies to
  • Microsoft Lync for Mac 2011
Keywords: 
kbqfe kbfix kbsurveynew kbexpertisebeginner KB2851290

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