OL2000: Outlook Stops Responding When You Use the SHIFT Key to Select the 122nd Entry in an Address Book

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This article was previously published under Q285164

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SYMPTOMS

If you press the SHIFT key to select recipients from your address book, Outlook 2000 may stop responding with the following error message when you try to select the 122nd entry in your address book:

Microsoft outlook - Application Error
---------------------------------------
Outlook.exe has generated errors and will be closed by Windows.
You will need to restart the program.

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This problem is caused by Microsoft Outlook 2000.

When you use the SHIFT key to select the 122nd recipient, Outlook 2000 recognizes this as though you pressed the SHIFT+F10 key combination because the SHIFT key and the 122nd entry is in the same parameter as the SHIFT+F10 key combination.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 (http://support.microsoft.com/kb/276367/EN-US/ ) OFF2000: How to Obtain the Latest Office 2000 Service Pack

The Japanese-language version of this fix should have the following file attributes or later:

   Date         Size      File name         Platform
   -----------------------------------------------------
   31-Jan-2001  7,663,104 Outlook_admin.msp Admin Patch
   31-Jan-2001  2,535,936 Outlook.msp       Client Patch

After the fix is installed, the following files will have the listed attributes or later:

   Date         Version      File name     
   ---------------------------------------
   06-Oct-2000  1.0.3.27     Bjablr32.dll
   28-Apr-2000  3.2.0.26     Bjlog32.dll 
   06-Oct-2000  1.0.3.27     Bjsrch32.dll
   20-Jun-2000  5.5.2652.65  Cdo.dll     
   06-Oct-2000  9.0.0.4506   Contab32.dll
   15-Jun-2000  1.0.3.27     Emablt32.dll
   06-Jun-2000  5.5.3142.0   Emsabp32.dll
   29-Sep-2000  5.5.3144.0   Emsmdb32.dll
   06-Sep-2000  5.5.3141.0   Emsui32.dll 
   02-Jun-2000  9.0.0.4201   Envelope.dll
   22-Nov-2000  5.5.3147.0   Exsec32.dll 
   06-Apr-2000  9.0.0.4005   Mimedir.dll 
   06-Oct-2000  5.5.3145.0   Msmapi32.dll
   04-Aug-2000  5.5.3138.0   Mspst32.dll 
   01-Feb-2000  9.0.0.3731   Oladd.fae   
   01-Jun-2000               Olexchng.aw 
   12-Jun-2000               Olsec9.chm  
   01-Jun-2000               Olxchng9.chm
   03-Jun-2000  5.5.3134.0   Omi9.dll    
   03-Jun-2000  5.5.3134.0   Omint.dll   
   31-May-2000               Out2ksec.mst
   30-Jan-2001  8.30.3151.0  Outex.dll   
   02-Jun-2000               Outlhlp.aw  
   26-Jan-2001  9.0.0.4924   Outllib.dll 
   26-jan-2001  9.0.0.4924   Outllibr.dll
   29-Sep-2000  9.0.4525.0   Pstprx32.dll
   08-Jul-2000  9.0.0.4307   Rm.dll      
   02-Jun-2000  9.0.0.4201   sendto9.dll

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WORKAROUND

To work around this problem, insert a "dummy" recipient container as the 122nd entry in the address book.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

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