Mshta.exe Error Message Appears When You Start the Add/Remove Programs Tool in Control Panel

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This article was previously published under Q285195

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SYMPTOMS

When you start the Add/Remove Programs tool in Control Panel on a computer running Microsoft Windows 2000 Professional, the following error message may be displayed:

Mshta.exe has generated errors and will be closed by Windows

RESOLUTION

To resolve the behavior, type the following commands in the Run dialog box:

sfc /purgecache
sfc /scannow

NOTE: Windows 2000 prompts you to insert the Windows 2000 Professional CD-ROM to complete these commands.

If you run these commands and the behavior is not resolved, perform an in-place upgrade of Windows 2000 Professional.