WD2000: "Error! Unknown Info Keyword" When You Update INFO Field in French Word 95 Document

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This article was previously published under Q285340

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SYMPTOMS

When you open a French Word 95 document in Word 2000, and the document contains an INFO field, you receive the following error message when you update the field:

Error! Unknown info keyword.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 (http://support.microsoft.com/kb/276367/EN-US/ ) OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English version of this fix (for English Office + French language pack) should have the following file attributes or later:

   Date    Time     Version  Size       File name         Platform
   ---------------------------------------------------------------
   3/2/01  11:06AM  n/a      4,786,688  LPKCD1.msp        x86
   3/2/01  11:20AM  n/a     18,088,448  LPKCD1_Admin.msp  x86

After the hotfix is installed, the following files will have the listed attributes or later:

   Date      Time     Version     Size       File name     Platform
   ----------------------------------------------------------------
   2/15/01   02:17PM  9.0.0.5014  8,814,644  Winword.exe   x86
   3/5/01    12:10PM  9.0.0.5014    766,003  Wwintl32.dll  x86
   10/11/00  06:29AM  n/a           421,888  Utility.mda   x86
   10/18/00  01:47AM  5.2.1.405      36,898  Cag.exe       x86

NOTE: This hotfix contains fixes for several separate issues. The changed files Utility.mda and Cag.exe are not related to the fix for the specific issue addressed in this article.

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

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