Symptoms
You run a backup on a computer that is running Windows Server 2012. To do this, you use a backup tool such as DiskShadow.exe to perform the backup for a local volume and for a server message block (SMB) file server remote volume. However, the backup is unsuccessful if the remote volume is added before the local volume, such as in a DiskShadow script.
For example, the backup is unsuccessful when you run a DiskShadow script that resembles the following:
#DiskShadow script file
set verbose on
Set Context Persistent
Set MetaData md.cab
begin backup
add volume \\Server\Share
add volume D:\
create
End backup
#End of script
Cause
This problem is caused by a mismatch that occurs when the Volume Shadow Copy Service (VSS) tries to find a volume device object that corresponds to the volumes that are listed in the DiskShadow script.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must be running one of the following operating systems:
-
Windows 8
-
Windows Server 2012
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any previously released hotfix.
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8 and Windows Server 2012 file information notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
-
The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version
Product
Milestone
Service branch
6.2.920 0.20xxx
Windows 8 and Windows Server 2012
RTM
LDR
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Vssvc.exe |
6.2.9200.20761 |
1,151,488 |
29-Jun-2013 |
03:42 |
x86 |
For all supported x64-based versions of Windows 8 and of Windows Server 2012
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Vssvc.exe |
6.2.9200.20761 |
1,484,800 |
29-Jun-2013 |
07:52 |
x64 |
Workaround
To work around this issue, add remote volumes after you add local volumes in the script.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
or more information, see DiskShadow.
See the terminology Microsoft uses to describe software updates.
Additional file information for Windows 8 and for Windows Server 2012
Additional files for all supported x86-based versions of Windows 8
|
File name |
X86_735af07be0596c85d89e14591e21a6ed_31bf3856ad364e35_6.2.9200.20761_none_d67a97d5310d0d9c.manifest |
|
File version |
Not Applicable |
|
File size |
698 |
|
Date (UTC) |
30-Jun-2013 |
|
Time (UTC) |
20:48 |
|
Platform |
Not Applicable |
|
File name |
X86_microsoft-windows-vssservice_31bf3856ad364e35_6.2.9200.20761_none_58141bcf024e4be0.manifest |
|
File version |
Not Applicable |
|
File size |
18,296 |
|
Date (UTC) |
29-Jun-2013 |
|
Time (UTC) |
04:25 |
|
Platform |
Not Applicable |
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
|
File name |
Amd64_545170107d5a1687a29af7bc6432c0a7_31bf3856ad364e35_6.2.9200.20761_none_ecc4c6872db7d4c1.manifest |
|
File version |
Not Applicable |
|
File size |
702 |
|
Date (UTC) |
30-Jun-2013 |
|
Time (UTC) |
20:49 |
|
Platform |
Not Applicable |
|
File name |
Amd64_microsoft-windows-vssservice_31bf3856ad364e35_6.2.9200.20761_none_b432b752baabbd16.manifest |
|
File version |
Not Applicable |
|
File size |
18,302 |
|
Date (UTC) |
29-Jun-2013 |
|
Time (UTC) |
09:49 |
|
Platform |
Not Applicable |
