Error when you install a third-party Bluetooth driver in Windows 8

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Article ID: 2853772 - View products that this article applies to.
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Symptoms

When you try to install or reinstall a third-party Bluetooth driver on a computer that is running Windows 8, the installation fails. Additionally, you receive an error message that resembles the following:
Could not open Key:
HKEY_LOCAL_MACHINE32\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Radio Support
Verify that you have sufficient access to that key, or contact your support personnel.

Cause

This issue occurs because Windows does not provide the BTHPORT subkey with sufficient permissions to open the registry subkey.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional file information

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Additional file information for Windows 8

Additional files for all supported x86-based versions of Windows 8
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File nameX86_d6b60365836767797f74ff71ed56994b_31bf3856ad364e35_6.2.9200.16628_none_4f5307c9d92654ae.manifest
File versionNot applicable
File size696
Date (UTC)02-Jun-2013
Time (UTC)02:38
PlatformNot applicable
File nameX86_f45427f974b4f2c79b72c405ffc26398_31bf3856ad364e35_6.2.9200.20733_none_e537bded22b3994a.manifest
File versionNot applicable
File size696
Date (UTC)02-Jun-2013
Time (UTC)02:38
PlatformNot applicable
File nameX86_microsoft-windows-updatesd_31bf3856ad364e35_6.2.9200.16628_none_7b732c83630721ec.manifest
File versionNot applicable
File size802
Date (UTC)01-Jun-2013
Time (UTC)10:14
PlatformNot applicable
File nameX86_microsoft-windows-updatesd_31bf3856ad364e35_6.2.9200.20733_none_7becf7f07c315ef4.manifest
File versionNot applicable
File size802
Date (UTC)01-Jun-2013
Time (UTC)10:17
PlatformNot applicable
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Additional files for all supported x64-based versions of Windows 8
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File nameAmd64_c39038adfeec87f6fbca147db25e5851_31bf3856ad364e35_6.2.9200.20733_none_1cea69c690680875.manifest
File versionNot applicable
File size700
Date (UTC)02-Jun-2013
Time (UTC)01:38
PlatformNot applicable
File nameAmd64_e5ed4bc242cd51861c7d2231e13d42fd_31bf3856ad364e35_6.2.9200.16628_none_6aa4fb360f4f7734.manifest
File versionNot applicable
File size700
Date (UTC)02-Jun-2013
Time (UTC)01:38
PlatformNot applicable
File nameAmd64_microsoft-windows-updatesd_31bf3856ad364e35_6.2.9200.16628_none_d791c8071b649322.manifest
File versionNot applicable
File size804
Date (UTC)01-Jun-2013
Time (UTC)11:36
PlatformNot applicable
File nameAmd64_microsoft-windows-updatesd_31bf3856ad364e35_6.2.9200.20733_none_d80b9374348ed02a.manifest
File versionNot applicable
File size804
Date (UTC)01-Jun-2013
Time (UTC)12:32
PlatformNot applicable
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Properties

Article ID: 2853772 - Last Review: August 2, 2013 - Revision: 2.0
Applies to
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced kberrmsg KB2853772

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