Article ID: 2853971 - View products that this article applies to.
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Resolution

Do you get this error when you try to activate Microsoft Office 2013 or Microsoft Office 365:

“We’re sorry, something went wrong and we can’t do this for you right now. Please try again later. (0x8004FC12)” when activating Office 2013 or Office 365

You will see this error when there is a problem with the Microsoft Software Protection Platform that is part of Microsoft Windows.To fix this problem, try this:

First, run the System File Checker.

Use the System File Checker to run the sfc /scannow command to scan all protected system files and replace the incorrect versions with the correct Microsoft versions. Click on your operating system below and follow the steps to run the System File Checker.

For a Windows 7 PC
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  1. Click Start > All Programs > Accessories, and then right-click Command Prompt and choose Run as administrator.
  2. In the command prompt, type sfc /scannow and press Enter.
  3. When the system scan is complete, try to install Office again.
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For a Windows 8 PC
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  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
  2. Enter command prompt in the search box.
  3. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  4. In the Administrator: Command Prompt window, type sfc /scannow press Enter.
  5. When the system scan is complete, try to install Office again.
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If you ran the System File Checker and you're still having the same problem, you can try performing a Reset or a Reinstall of Windows. You can check out these articles for help:

For a Windows 7 PC

For a Windows 8 PC



Properties

Article ID: 2853971 - Last Review: April 21, 2014 - Revision: 2.0
Applies to
  • Microsoft Office 365 Home
  • Microsoft Office Home and Student 2013
  • Microsoft Office Home and Business 2013
  • Microsoft Office Professional 2013
Keywords: 
KB2853971

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