Windows 8-based computer freezes when you resume the computer from hibernate mode

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Article ID: 2859160 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You have a Windows 8-based computer that supports connected standby.
  • An external USB optical drive is connected to the computer.
  • You put the computer into hibernate mode.
In this scenario, when you resume the computer from hibernate mode, the computer freezes.

Cause

This issue occurs because a request that is sent from the Cdrom.sys file is kept in a suspended state. Furthermore, the issue is caused by a CD-ROM call does not have a time-out setting.

Resolution

To resolve this issue, install update rollup 2862768, or install the hotfix that is described in this article.

Update information

For more information about how to obtain update rollup 2862768, click the following article number to view the article in the Microsoft Knowledge Base:
2862768 Windows RT, Windows 8, and Windows Server 2012 update rollup: August 2013

Hotfix information

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This hotfix is also available at Microsoft Update Catalog.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8 RTMGDR
    6.2.920 0.20 xxxWindows 8 RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
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File nameFile versionFile sizeDateTimePlatform
Usbstor.sys6.2.9200.1663297,02406-Jun-201306:03x86
Usbstor.sys6.2.9200.2073797,02406-Jun-201306:21x86
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For all supported x64-based versions of Windows 8
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File nameFile versionFile sizeDateTimePlatform
Usbstor.sys6.2.9200.16632119,04006-Jun-201308:03x64
Usbstor.sys6.2.9200.20737119,04006-Jun-201309:17x64
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows 8

Additional files for all supported x86-based versions of Windows 8
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File nameX86_usbstor.inf_31bf3856ad364e35_6.2.9200.16632_none_45656f5169131916.manifest
File versionNot applicable
File size2,104
Date (UTC)06-Jun-2013
Time (UTC)06:19
PlatformNot applicable
File nameX86_usbstor.inf_31bf3856ad364e35_6.2.9200.20737_none_45f40d8e822c3793.manifest
File versionNot applicable
File size2,104
Date (UTC)06-Jun-2013
Time (UTC)06:26
PlatformNot applicable
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Additional files for all supported x64-based versions of Windows 8
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File nameAmd64_usbstor.inf_31bf3856ad364e35_6.2.9200.16632_none_a1840ad521708a4c.manifest
File versionNot applicable
File size2,108
Date (UTC)06-Jun-2013
Time (UTC)08:24
PlatformNot applicable
File nameAmd64_usbstor.inf_31bf3856ad364e35_6.2.9200.20737_none_a212a9123a89a8c9.manifest
File versionNot applicable
File size2,108
Date (UTC)06-Jun-2013
Time (UTC)09:21
PlatformNot applicable
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Properties

Article ID: 2859160 - Last Review: August 13, 2013 - Revision: 2.0
Applies to
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2859160

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