Article ID: 2860366 - View products that this article applies to.
Expand all | Collapse all

PROBLEM

In Microsoft Lync Online, you can't edit or remove your contact photo from Lync 2013. When you view the My Pictures setting under Options, the option for Edit or Remove Picture is unavailable (appears dimmed).

Collapse this imageExpand this image
Screen shot of My Picture setting, showing the Edit or Remove Picure option is unavailable

SOLUTION

Lync 2013 uses the Microsoft Exchange service to upload contact photos to the user’s mailbox. If the user doesn’t have an Exchange mailbox, the Edit or Remove Picture button in the Lync Options is unavailable.

WORKAROUND

If you don't have an Exchange mailbox, there is a workaround. However, this doesn't provide for high resolution photos such as the Exchange contact photos do. To manually upload a contact photo, browse to the following website, and then sign in by using your Office 365 credentials:  

https://portal.office.com/EditProfile.aspx
It can take as long as 48 hours for replication to occur. If the photo isn't updated within 72 hours, clear the contact photo cache by deleting the following files: 
  • For Lync 2013
    %localappdata%\Microsoft\Office\15.0\Lync\sip_username@contoso.com\PresencePhoto.cache
  • For Lync 2010 on Windows 8, Windows 7, or Windows Vista
    %localappdata%\Microsoft\Communicator\sip_username@contoso.com\PresencePhoto.cache
  • For Lync 2010 on Windows XP
    %userprofile%\Local Settings\Application Data\Microsoft\Communicator\sip_username@contoso.com\PresencePhoto.cache
Note Replace sip_username@contoso.com with the user name and the domain of the user who is experiencing this issue.

MORE INFORMATION

If you have an Exchange mailbox, and the button is still unavailable, see the following Microsoft Knowledge Base article: 
2497721 User contact photos in Lync aren't displayed correctly

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2860366 - Last Review: July 13, 2014 - Revision: 6.0
Applies to
  • Microsoft Lync Online
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
o365 o365e o365p o365a o365m o365022013 kbgraphxlink kbgraphic KB2860366

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com