Article ID: 286101 - Last Review: October 18, 2001 - Revision: 1.3

Ergonomic USB Keyboard Does Not Work on Toshiba Portege 7020CDT After Upgrade to Windows XP

View products that this article applies to.

System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.

This article was previously published under Q286101

Expand all | Collapse all

SYMPTOMS

After you upgrade your Toshiba Portege 7020CDT portable computer to Windows XP, you may not be able to log on by using your Microsoft Universal Serial Bus (USB) ergonomic keyboard.

Back to the top

This behavior can occur if the computer has an Advanced Configuration and Power Interface (ACPI) basic input/output system (BIOS) version 7.60 and the USB Legacy Emulation option in the BIOS is set to Disabled.

Back to the top

RESOLUTION

To resolve this behavior, contact Toshiba to obtain version 8.0 of the BIOS.

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Back to the top

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For more information about hardware and software vendor contact information, visit the following Microsoft Web site:

http://support.microsoft.com/gp/vendors (http://support.microsoft.com/gp/vendors)

Back to the top