Article ID: 286106 - View products that this article applies to.
This article was previously published under Q286106
When you send Internet mail by using Microsoft Outlook, you may receive an undeliverable message in your Inbox from the system administrator.
This behavior occurs because of a busy or unreachable Internet Mail server when you connect through your Internet service provider (ISP).
When you use the Internet E-Mail Service that is provided with Outlook, the original message item is removed from the Outbox and placed in the Sent Items folder.
To resolve this behavior, verify the availability of your Internet Mail server and resend the message. To do this:
To successfully send an Internet message, the Internet Mail server must be available. Your ISP can supply the name of the server or its IP Address. For more information about how to determine the availability of your Internet Mail server, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/138789/ )How to Connect to the Internet in Windows 95 and in Windows 98
102908For more information about how to troubleshoot connection problems, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/102908/ )How to troubleshoot TCP/IP connectivity with Windows 2000 or with Windows NT
(http://support.microsoft.com/kb/169790/ )How to troubleshoot basic TCP/IP problems
(http://support.microsoft.com/kb/163391/ )Troubleshooting problems communicating with a server on the Internet using a dial-up networking connection in Windows 2000, Windows NT 4.0, or Windows NT