Help and Support
 

powered byLive Search

Undeliverable message when you send Internet mail in Outlook

View products that this article applies to.
Article ID:286106
Last Review:May 7, 2007
Revision:2.2
This article was previously published under Q286106

SYMPTOMS

When you send Internet mail by using Microsoft Outlook, you may receive an undeliverable message in your Inbox from the system administrator.

Back to the top

CAUSE

This behavior occurs because of a busy or unreachable Internet Mail server when you connect through your Internet service provider (ISP).

When you use the Internet E-Mail Service that is provided with Outlook, the original message item is removed from the Outbox and placed in the Sent Items folder.

Back to the top

RESOLUTION

To resolve this behavior, verify the availability of your Internet Mail server and resend the message. To do this:
1.Open the Undeliverable message in your Inbox.
2.On the Tools menu, click Send Again.
3.When the original message appears, click Send on the Tools menu.

Back to the top

MORE INFORMATION

To successfully send an Internet message, the Internet Mail server must be available. Your ISP can supply the name of the server or its IP Address. For more information about how to determine the availability of your Internet Mail server, click the following article numbers to view the articles in the Microsoft Knowledge Base:
138789 (http://support.microsoft.com/kb/138789/) How to Connect to the Internet in Windows 95 and in Windows 98
102908 (http://support.microsoft.com/kb/102908/) How to troubleshoot TCP/IP connectivity with Windows 2000 or with Windows NT
For more information about how to troubleshoot connection problems, click the following article numbers to view the articles in the Microsoft Knowledge Base:
169790 (http://support.microsoft.com/kb/169790/) How to troubleshoot basic TCP/IP problems
163391 (http://support.microsoft.com/kb/163391/) Troubleshooting problems communicating with a server on the Internet using a dial-up networking connection in Windows 2000, Windows NT 4.0, or Windows NT

Back to the top

APPLIES TO
•Microsoft Office Outlook 2007
•Microsoft Office Outlook 2003
•Microsoft Outlook 2002 Standard Edition

Back to the top

Keywords: 
kbprb KB286106

Back to the top

Article Translations

 

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.