Your biometric credentials are not verified when WBF is enabled on a computer that is running Windows 7 SP1 or Windows Server 2008 R2 SP1

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Article ID: 2863706 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You have a biometric device that has on-board storage capability installed on a computer that is running Windows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1.
  • You have the Windows Biometric Framework (WBF) enabled on the computer.
  • You try to verify your biometric credentials on the device. For example, you swipe the correct finger on a fingerprint reader.

In this scenario, your biometric credentials are not verified. For example, the fingerprint is not verified.

Note The on-board storage is used to store biometric templates.

Cause

This problem occurs because the WinBioVerify function fails and returns a "WINBIO_E_DATABASE_CORRUPTED 0x8009801A" error code when the WINBIO_SUBTYPE_ANY value is used as the SubFactor parameter.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: 
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

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The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
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    VersionProductSR_LevelService branch
    6.1.760 1 . 18xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1 . 22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Wbiosrvc.dll6.1.7601.18195150,52828-Jun-201312:46x86
Wbiosrvc.dll6.1.7601.22370150,52828-Jun-201305:15x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Wbiosrvc.dll6.1.7601.18195201,21628-Jun-201313:46x64
Wbiosrvc.dll6.1.7601.22370201,21628-Jun-201305:17x64
For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Wbiosrvc.dll6.1.7601.18195400,38428-Jun-201312:33IA-64
Wbiosrvc.dll6.1.7601.22370400,38428-Jun-201304:19IA-64
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See WinBioVerify function for more information.

See the terminology Microsoft uses to describe software updates.

Additional file information

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Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File nameX86_8b5700d43e8c1f6cd8e7a0ab2d597832_31bf3856ad364e35_6.1.7601.22370_none_561c89e5eed1007b.manifest
File versionNot Applicable
File size696
Date (UTC)01-Jul-2013
Time (UTC)09:09
PlatformNot Applicable
File nameX86_b0f99e65212434783cf709788059542c_31bf3856ad364e35_6.1.7601.18195_none_b2d0b85b47dfa08a.manifest
File versionNot Applicable
File size696
Date (UTC)01-Jul-2013
Time (UTC)09:09
PlatformNot Applicable
File nameX86_microsoft-windows-wbiosrvc_31bf3856ad364e35_6.1.7601.18195_none_6d51deb91a8006f8.manifest
File versionNot Applicable
File size7,458
Date (UTC)28-Jun-2013
Time (UTC)13:31
PlatformNot Applicable
File nameX86_microsoft-windows-wbiosrvc_31bf3856ad364e35_6.1.7601.22370_none_6dec1bd03391ed54.manifest
File versionNot Applicable
File size7,458
Date (UTC)28-Jun-2013
Time (UTC)05:50
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameAmd64_1b33d508e081a337ec39708f2efcd872_31bf3856ad364e35_6.1.7601.22370_none_06ad2f29b4c3c0e0.manifest
File versionNot Applicable
File size700
Date (UTC)01-Jul-2013
Time (UTC)09:09
PlatformNot Applicable
File nameAmd64_90bd429d04fec981c1c2b4d7d7128899_31bf3856ad364e35_6.1.7601.18195_none_0f1894c3552cbbd8.manifest
File versionNot Applicable
File size700
Date (UTC)01-Jul-2013
Time (UTC)09:09
PlatformNot Applicable
File nameAmd64_microsoft-windows-wbiosrvc_31bf3856ad364e35_6.1.7601.18195_none_c9707a3cd2dd782e.manifest
File versionNot Applicable
File size7,462
Date (UTC)28-Jun-2013
Time (UTC)14:31
PlatformNot Applicable
File nameAmd64_microsoft-windows-wbiosrvc_31bf3856ad364e35_6.1.7601.22370_none_ca0ab753ebef5e8a.manifest
File versionNot Applicable
File size7,462
Date (UTC)28-Jun-2013
Time (UTC)05:51
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
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File nameIa64_a5dec93258112d166be6647f0da70a52_31bf3856ad364e35_6.1.7601.18195_none_7d0371f1601eb84e.manifest
File versionNot Applicable
File size698
Date (UTC)01-Jul-2013
Time (UTC)09:09
PlatformNot Applicable
File nameIa64_da9c90faaec30c5ff98d3491398d236d_31bf3856ad364e35_6.1.7601.22370_none_364a1caca88693c4.manifest
File versionNot Applicable
File size698
Date (UTC)01-Jul-2013
Time (UTC)09:09
PlatformNot Applicable
File nameIa64_microsoft-windows-wbiosrvc_31bf3856ad364e35_6.1.7601.18195_none_6d5382af1a7e0ff4.manifest
File versionNot Applicable
File size7,460
Date (UTC)28-Jun-2013
Time (UTC)14:11
PlatformNot Applicable
File nameIa64_microsoft-windows-wbiosrvc_31bf3856ad364e35_6.1.7601.22370_none_6dedbfc6338ff650.manifest
File versionNot Applicable
File size7,460
Date (UTC)28-Jun-2013
Time (UTC)05:38
PlatformNot Applicable
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Properties

Article ID: 2863706 - Last Review: August 13, 2013 - Revision: 1.0
Applies to
  • Windows 7 Service Pack 1, when used with:
    • Windows 7 Enterprise
    • Windows 7 Home Basic
    • Windows 7 Home Premium
    • Windows 7 Professional
    • Windows 7 Starter
    • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew kbbug KB2863706

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