"Errors: Failed exporting item id: from source id" when you try to copy search results in an Exchange Server 2013 environment

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Article ID: 2865161 - View products that this article applies to.
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Symptoms

Assume that you create an In-Place eDiscovery search in Microsoft Exchange Server 2013 Exchange Admin Center (EAC). You select the Copy Search Results option for the search, and then you select the Include Unsearchable Items check box to copy the search results. In this situation, the search fails, and you receive the following error message:
Errors: Failed exporting item id: from source id: SMTP_Address with error: [FailedToGetUnsearchableItems] Export failed with error type: 'FailedToGetUnsearchableItems'. Details: There is an error in the XML document (Number).

Cause

This issue occurs because the Exchange server returns a null property to the client. However, the property should not be null on the client.

Resolution

To resolve this issue, install the following update rollup:
2892464 Description of Cumulative Update 3 for Exchange Server 2013

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about In-Place eDiscovery, go to the following Microsoft website:
General information about In-Place eDiscovery
For more information about how to perform an In-Place eDiscovery search in EAC, go to the following Microsoft website:
How to perform an In-Place eDiscovery search

Properties

Article ID: 2865161 - Last Review: November 25, 2013 - Revision: 2.0
Applies to
  • Microsoft Exchange Server 2013 Enterprise
  • Microsoft Exchange Server 2013 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2865161

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