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Network problems after you install Pretty Good Privacy 7.03 on Windows XP
Article ID: 286562 - View products that this article applies to.
This article was previously published under Q286562
After you install the free version of Pretty Good Privacy version 7.03, you may be unable to browse the Internet or connect to an IP-based network. When you try to establish a Dial-Up Networking or RAS connection, you may receive the following error message:
When you try to start PGPTray and PGPKey, you may receive the following error message:
Unable to Negotiate Connection
Cannot establish connection with the PGP SDK service.
The PGPDisk application could not start because: "PFLError #-11939."
This issue can occur because Pretty Good Privacy 7.03 is not compatible with Microsoft Windows XP.
To resolve this issue, reset TCP/IP in Windows XP. For more information about how to reset TCP/IP in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
299357If resetting TCP/IP does not resolve this problem, run System Restore. To run System Restore, follow these steps:
(http://support.microsoft.com/kb/299357/ )How to reset Internet Protocol (TCP/IP) in Windows XP
Note that if you uninstall Pretty Good Privacy 7.03, the issue is not resolved because the program uninstalls the TCP/IP stack, and the TCP/IP stack does not support manual reinstallation.