Article ID: 286839 - Last Review: July 27, 2006 - Revision: 4.4 You receive a "Microsoft Word has encountered a problem and needs to close" error message when you try to start Word 2002 or Word 2003This article was previously published under Q286839
For a Microsoft Word 2000 version of this article, see 211541
(http://support.microsoft.com/kb/211541/
)
.
For a Microsoft Word 97 version of this article, see 166971
(http://support.microsoft.com/kb/166971/
)
.
SYMPTOMS
After a document that is named Normal.dot is placed in the User templates (or Workgroup templates) folder and you try to start Microsoft Word, you may receive the following error message:
Microsoft Word has encountered a problem and needs to
close. We are sorry for the inconvenience. AppName AppVer ModName ModVer Offset -------------------------------------------------------------------- winword.exe 10.0.4009.0 winword.exe 10.0.4009.0 00144ad3 After you click Send Error Report or you click Don't Send, you receive the following message: CAUSE
This issue may occur if the global template (Normal.dot) is actually a Word document named Normal.dot. When Word tries to use the document as its default global template, you receive the error message that is mentioned in the "Symptoms" section. RESOLUTION
To resolve this issue, click Yes on the message that follows the error message:
Word has detected a problem with the existing normal.dot. Would you like to create a new normal.dot?
After you do this, a new Normal.dot template file is created and Word starts as expected.
MORE INFORMATION
A Word document (.doc) renamed with a Word template (.dot) extension does not open in Word because template files contain a file format that is different from that of document files.
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