FIX: A task sequence stops responding when multiple task sequences are started in System Center 2012 Configuration Manager

Article ID: 2869380 - View products that this article applies to.
Expand all | Collapse all

On This Page

Symptoms

Consider the following scenario:
  • You create 10 packages from an .msi file on a Microsoft System Center 2012 Configuration Manager site server.
  • You create 10 task sequences that contain "Install Package" steps that reference one of the packages.
  • You assign the task sequence to a collection.
  • You update the policy on the client in the collection, and run all 10 task sequences at the same time through Software Center.

In this scenario, one of the task sequences stops responding in the "Installing" state while other task sequences remain in the "Waiting to install" state.

Additionally, you may experience the following symptoms:
  • Some task sequences remain in the "Available" state on the Available Software tab even though you had selected to install them.
  • The following message is logged in the \Windows\CCM\Logs\SMSTS.log file:

    Waiting for job status notification.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Cumulative Update 2 for System Center 2012 Configuration Manager Service Pack 1 installed.

Restart information

You do not have to restart the computer after you apply this hotfix.

Note We recommend that you close Configuration Manager Administration Console before you apply this hotfix package.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

Collapse this imageExpand this image
assets folding start collapsed
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Configmgr2012ac-sp1-kb2869380-x64.mspNot Applicable5,308,41608-Jul-201301:42Not Applicable
Tsmanager.exe5.0.7804.1306401,58401-Jun-201301:30x64
Configmgr2012ac-sp1-kb2869380-i386.mspNot Applicable3,940,35208-Jul-201301:35Not Applicable
Tsmanager.exe5.0.7804.1306275,63201-Jun-201301:30x86
Collapse this imageExpand this image
assets folding end collapsed

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

For information about the "Install Package" task sequence step, see Task Sequence Steps in Configuration Manager.

See the terminology Microsoft uses to describe software updates.

Properties

Article ID: 2869380 - Last Review: August 6, 2013 - Revision: 2.0
Applies to
  • Microsoft System Center 2012 Configuration Manager
Keywords: 
kbautohotfix kbqfe kbfix kbhotfixserver kbsurveynew kbexpertiseinter KB2869380

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com