Article ID: 2871385 - View products that this article applies to.
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When you try to sign out of online services that use Microsoft Azure Active Directory (Azure AD), you receive the following error message:
Sorry, but we’re having trouble signing you out


Use one of the following methods.

Method 1 (recommended solution)

To sign out, close all web browsers.

Method 2

Clear cookies from the web browser, and then try signing out again. The steps for doing this vary, depending on the browser that you're using. For more information, see the following resources:
  • If you’re using Internet Explorer, see the following Microsoft Knowledge Base article:
    278835 How to delete cookie files in Internet Explorer
  • If you’re using Safari, go to the following Apple websites:
  • If you're using Google Chrome, go to the following Google website:
    Manage your cookies and site data
  • If you’re using Mozilla Firefox, go to the following Mozilla website:
    Delete cookies to remove the information websites have stored on your computer
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


This problem usually occurs if third-party cookies are turned on in your web browser. We do not recommend turning on the use of third-party cookies.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Still need help? Go to the Office 365 Community website or the Azure Active Directory Forums website.


Article ID: 2871385 - Last Review: July 9, 2014 - Revision: 9.0
Applies to
  • Microsoft Azure
  • Microsoft Office 365
  • Windows Intune
  • CRM Online via Office 365 E Plans
  • Microsoft Azure Recovery Services
  • Office 365 Identity Management
o365 o365a o365e o365p o365m o365022013 kb3rdparty KB2871385

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