Article ID: 2871385 - View products that this article applies to.
When you try to sign out of online services that use Microsoft Azure Active Directory (Azure AD), you receive the following error message:
Sorry, but we’re having trouble signing you out
Use one of the following methods.
Method 1 (recommended solution)To sign out, close all web browsers.
Method 2Clear cookies from the web browser, and then try signing out again. The steps for doing this vary, depending on the browser that you're using. For more information, see the following resources:
This problem usually occurs if third-party cookies are turned on in your web browser. We do not recommend turning on the use of third-party cookies.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Still need help? Go to the Office 365 Community
(http://community.office365.com/)website or the Azure Active Directory Forums
Article ID: 2871385 - Last Review: July 9, 2014 - Revision: 9.0