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When you try to install Windows Internet Explorer 11, the installation may fail and generate an error message. This can occur for various reasons. To resolve common installation issues, try one or more of the troubleshooting methods in the "More Information" section.
Installing Internet Explorer 11
Make sure that your system meets the minimum operating system requirementsTo successfully install Internet Explorer 11, make sure that your system meets one of the following minimum operating system requirements:
For more information about the minimum operating system requirements for Internet Explorer 11, go to the following Microsoft website:
System requirements for Internet Explorer 11
Use the correct installer versionYou have to use the correct installer version for your operating system version. To determine whether your system is 32-bit or 64-bit, click the following article number to go to the article in the Microsoft Knowledge Base:
827218After you determine whether your system is 32-bit or 64-bit, download the correct Internet Explorer 11 installer for your system version. To do this, go to following Microsoft Download Center website, and then locate the download file for 32-bit systems or 64-bit systems, as appropriate:
(http://support.microsoft.com/kb/827218)How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system
Internet Explorer installersNote Also make sure that you select the appropriate installer for you active language.
Resolve software issuesDuring the installation process, you may receive the following error message:
This error can occur because your system requires you to update certain software before you can install Internet Explorer 11. Use the following sections to resolve this error, depending on the cause.
Internet Explorer needs an update before installing
Issue 1: Required software and componentsInternet Explorer 11 tries to install required software and components automatically. If this installation fails, Internet Explorer stops the installation process. If this occurs, you must install the required software and components manually before you can install Internet Explorer 11. For more information about how to do this, click the following article number to go to the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2847882)How to obtain prerequisite updates for Internet Explorer 11 for Windows 7 that fail to install
Issue 2: Incompatible video card driversSome computers that have hybrid video adapters are not yet compatible with Internet Explorer 11 for Windows 7. Internet Explorer 11 will not install on these systems until updated hardware drivers are installed. For more information about this issue, click the following article number to go to the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2823483/ )Internet Explorer 11 does not install on some hybrid graphics systems
Complete the installation of other updatesInternet Explorer 11 for Windows 7 cannot automatically install prerequisites if any update installation is in progress or if a system restart is pending.
To check whether you have an ongoing update installation or a pending restart in Windows 7, follow these steps:
Other installation issues
Installing a localized version of Internet Explorer 11You can install Internet Explorer 11 in your localized environment by using either the English version of the installer or a supported language version of the installer for your localized environment.
If you don't use the English version of the Internet Explorer 11 installer, make sure that the language version of the installer matches the active language of your operating system. If the language versions don't match, Internet Explorer 11 stops the installation. Additionally, you receive the following error message:
For example, you experience a language mismatch if you try to install a Spanish version of Internet Explorer 11 on a computer that is running the Catalan-localized version of Windows. Although Spanish is the base language for the Catalan Language Interface Pack (LIP) language, you must use the specific Catalan version of the Internet Explorer 11 installer in this environment.
Wrong version of Internet Explorer installer
To install Internet Explorer 11 in your active language, download the correct Internet Explorer 11 installer for your operating system version. To do this, go to following Microsoft Download Center website, and then locate the download file for 32-bit systems or 64-bit systems, as appropriate:
Internet Explorer installersNote This information applies only to non-English versions of the Internet Explorer 11 installer. If you use the English version of the installer in a supported non-English environment, the installation process continues in English, but the installed program will match your operating system language.
Temporarily disabling antispyware and antivirus softwareWarning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround, but we are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
If you choose to temporarily disable antispyware or antivirus software before you install Internet Explorer 11, follow these steps:
Reinstalling Internet Explorer 11If you try to reinstall Internet Explorer 11 after you recently uninstalled the program, the installation process may not be successful. This issue may occur because the system has not finished removing temporary setup files that are required for the initial installation of the program. If this issue occurs, we recommend that you wait 20 minutes before you try to reinstall Internet Explorer 11.
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