USB Thumb Drive is not recognized on a Windows 8 system

Article ID: 2872724 - View products that this article applies to.
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Symptoms

Consider the following scenario:

  • You have a Windows 8 PC.
  • The PC has a USB 3.0 port on it.
  • You plug in a USB Thumb Drive into the USB 3.0 port.

In this scenario, the USB Thumb Drive is not recognized after it is plugged in.

Cause

This issue occurs because you have a System Tray application that is monitoring for USB device arrivals, and this application queries the USB Descriptors for the device when it arrives. In this scenario, some USB 3.0 devices return 0 bytes when queried for the Descriptors. Because this is an invalid response, Windows fails the device enumeration. 

Resolution

Stop or Uninstall the System Tray application, and then plug in the USB device. 
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2872724 - Last Review: July 19, 2013 - Revision: 2.0
Applies to
  • Windows 8
Keywords: 
KB2872724

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