Article ID: 2872888 - View products that this article applies to.
After you run the "Refresh Your PC without affecting your files" feature in Microsoft Windows 8 and Windows RT, the Microsoft Outlook profile is deleted, and the data files are deleted or moved.
Note This feature is also known as the Push-Button Reset option.
More InformationIn this situation, you must re-create the Outlook profile and then manually import the Outlook Data (.pst) file or files from the following locations:
C:\Users\<Your User Name>\Documents\Outlook Files
C:\Windows.old\Users\<Your User Name>\AppData\Local\Microsoft\OutlookThe follow table summarizes the Outlook data files that are affected during the refresh:
Collapse this tableExpand this table
Note Because you cannot import the cached email messages from an Offline Outlook Data (.ost) file that was associated with an Exchange account or an IMAP account, you must synchronize your email messages to the server before you refresh your PC. When you re-create the Outlook profile after the PC refresh, Outlook creates new .ost files.
Any user data files that are in the following folders are deleted during the refresh:
Article ID: 2872888 - Last Review: October 1, 2013 - Revision: 3.0
Contact us for more help