Article ID: 287525 - View products that this article applies to.
This article was previously published under Q287525
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When you try to access a custom form with the Microsoft Outlook object model, you receive the following error message:
The custom form could not be opened. Outlook will use an Outlook form instead.
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(http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS)This problem occurs because of how Outlook 2000 accesses the property on a custom form. The following is an example of how Outlook 2000 accesses the EntryID property on a custom form:
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276367The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
(http://support.microsoft.com/kb/276367/EN-US/ )OFF2000: How to Obtain the Latest Office 2000 Service Pack
Date Time Version Size File name ---------------------------------------------------------- 26-Jan-01 7:03:59 18.104.22.16824 5,324,850 Outllib.dll 26-Jan-01 7:05:20 22.214.171.12424 1,675,315 Outllibr.dll
To work around this problem, access a custom form through Collaboration Data Objects (CDO) instead of the Outlook object model.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.