Article ID: 287577 - View products that this article applies to.
This article was previously published under Q287577
For a Microsoft Outlook 2000 version of this article, see 253503
For a Microsoft Outlook 98 version of this article, see 253504
For a Microsoft Outlook 97 version of this article, see 253505
E-mail messages may disappear from your Inbox in Microsoft Outlook 2002 and in Microsoft Office Outlook 2003. In some cases, this behavior may occur only after you read the messages.
Two possible causes for this behavior are as follows:
Use one of the following methods to work around this behavior.
Cause 1To remove all filters, follow these steps:
Cause 2If both the Exchange Server and Personal Folders (.pst) services are included in your profile, ensure that the default delivery location for new e-mail is set to your Exchange Server mailbox. Otherwise, e-mail will be moved from the Exchange Inbox to the Personal Folders Inbox. To do this, perform the following steps: