Article ID: 287844 - Last Review: January 31, 2007 - Revision: 2.1

You receive an error message when you send a blank message from the Word Task Pane in Outlook

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This article was previously published under Q287844
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SYMPTOMS

When you open a blank message from the Microsoft Word Task Pane, and address and send the message, you may receive one of the following error messages:

Error message 1
Operation Failed.
Error message 2
An extension failed to initialize. Can't open file: extend.dat. The file may not exist, you may not have permission to open it, or it may be open in another program. Right-click the folder that contains the file, and then click Properties to check your permissions for the folder.
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CAUSE

This problem can occur because Outlook does not recognize that you have an e-mail account if you cancel the Outlook Setup Wizard and then configure an e-mail account.
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RESOLUTION

Microsoft has confirmed this to be a known issue. At this time, there is not an available resolution or workaround for this problem.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
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Keywords: 
kbaccounts kbbug kbnofix KB287844
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