Large .tmp File Is Created When You Install or Upgrade an SMS 2.0-based Client

Hotfix Download Available
View and request hotfix downloads

View products that this article applies to.

This article was previously published under Q287990

SYMPTOMS

When you install or upgrade a client computer that is running Systems Management Server (SMS) 2.0, a large temporary (.tmp) file may be created in the Windows_folder\MS\SMS\Core\Bin folder on the client. Typically, this file is named ~GLH000*.tmp. When this issue occurs, Clicore.exe may use 90 percent or more of the client's central processing unit (CPU) resources. The .tmp file grows until the client runs out of hard disk space, and an error is displayed that states that the client installation failed and to contact your administrator.

Back to the top

CAUSE

This issue can occur if the Clicore.exe file on the site server, client access point (CAP), or the logon point is corrupted. Clicore.exe may be corrupted if any of the following symptoms exist:

Clicore.exe has a different time/date stamp from the Clicore.exe file in the SMS 2.0 source.
Clicore.exe is a different size from the Clicore.exe file in the SMS 2.0 source.
If you run clicore.exe /x from a command prompt, a list of client installation files that are contained in clicore.exe that are available for extraction is not displayed.

Back to the top

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 (http://support.microsoft.com/kb/288239/EN-US/ ) How to Obtain the Latest Systems Management Server 2.0 Service Pack

Back to the top

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English-language version of this fix for SMS Service Pack 3 (SP3) sites should have the following file attributes or later:

     Date        Time     Version       Size     File name      Platform
   --------------------------------------------------------------------

  31-Jan-2002   07:03                  252,650   Q287990.E       Intel
  01-Mar-2001   05:25  2.00.1493.3229  253,712   Ccm.dll         Alpha
  01-Mar-2001   05:25  2.00.1493.3229  158,608   Ccm.dll         Intel

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

Back to the top

Installing the Hotfix

Install this hotfix on all SMS primary and secondary sites. To install the hotfix, use the appropriate method on the SMS site server.

Back to the top

Using the Hotfix Installer

NOTE: You can use this method only on I386-based computers.

Copy the hotfix folder structure to a share on your network. Q287990.exe is a Microsoft Windows Installer file that updates specific files on your site server.
Use an account that has administrative privileges to log on to your site server.
On the site server, quit the SMS Administrator console.
Run Q287990.exe and follow the instructions in the wizard. Complete any necessary manual installation steps.

Back to the top

Manual Installation

Quit the SMS Administrator console and stop all SMS services.
Replace the Ccm.dll file in the Sms_root_folder\Bin\Platform folder with the version from the hotfix.
Restart the SMS services.

Back to the top

WORKAROUND

To work around this issue, use the Clicore.exe file from the appropriate SMS 2.0 source (verify the correct service pack level) to replace the corrupted Clicore.exe file on the logon point, CAP, and the site server.

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

Back to the top

MORE INFORMATION

In some situations, you may need to remove Clicore.exe from the client as well. When you install or upgrade the client, the version of Clicore.exe on the client (Windows_folder\MS\SMS\Core\Bin\Clicore.exe) is compared to the Clicore.exe file on the logon point or CAP. If the two files match, Clicore.exe is not copied to the client. Therefore, the corrupted Clicore.exe file that was previously copied to the client is rerun. To prevent the previous copy of Clicore from being rerun, run smsman.exe /u or the 20clicln.bat file that is included in SMS 2.0 Support Tools to remove the SMS 2.0-based client.

Back to the top