“Cannot complete this action" error when you click a category tile inside a community for a SharePoint Online site

Article translations Article translations
Article ID: 2880772 - View products that this article applies to.
Expand all | Collapse all


Consider the following scenario:
  • In Microsoft SharePoint Online, you save a subsite as a template by selecting the Save site as template option in Site Settings.
  • The template was saved from a site that uses either a Team Site template for which the Community Site Feature is active or a Community Site template.
  • You use the template that you saved to create a subsite.
  • You create a category in the community and then click the tile for the category.
In this scenario, you receive the following error message:
Cannot complete this action. Please try again.


To work around this issue, create sites from a standard SharePoint Online template when you plan to use community categories. Categories will function correctly on a site that wasn't created from a site saved as a template.


This is a known issue in SharePoint Online.

Still need help? Go to the Office 365 Community website.


Article ID: 2880772 - Last Review: June 4, 2014 - Revision: 4.0
Applies to
  • Microsoft SharePoint Online
o365 o365e o365p o365a o365m o365022013 kbbug kbnofix KB2880772

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com