“Cannot complete this action" error when you click a category tile inside a community for a SharePoint Online site

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Article ID: 2880772 - View products that this article applies to.

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PROBLEM

Consider the following scenario:
  • In Microsoft SharePoint Online, you save a subsite as a template by selecting the Save site as template option in Site Settings.
  • The template was saved from a site that uses either a Team Site template for which the Community Site Feature is active or a Community Site template.
  • You use the template that you saved to create a subsite.
  • You create a category in the community and then click the tile for the category.
In this scenario, you receive the following error message:
Cannot complete this action. Please try again.

WORKAROUND

To work around this issue, create sites from a standard SharePoint Online template when you plan to use community categories. Categories will function correctly on a site that wasn't created from a site saved as a template.

MORE INFORMATION

This is a known issue in SharePoint Online.

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2880772 - Last Review: August 16, 2013 - Revision: 2.0
Applies to
  • Microsoft SharePoint Online
Keywords: 
o365 o365e o365p o365a o365m o365022013 after upgrade kbbug KB2880772

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