OL2002: ICQ Integration Causes an Address Security Warning When You Select Different Mail Items

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Article ID: 288083 - View products that this article applies to.
This article was previously published under Q288083
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Symptoms

Every time you click a different mail item in Outlook 2002 or when you switch back to your Inbox folder and select a mail item, you receive the a prompt with the following Security Warning dialog box:
A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this? If this is unexpected, it may be a virus and you should choose No.

Cause

This problem occurs when you download and install the ICQ 2000 utility on a computer that has Outlook 2002. The ICQ program automatically installs the ICQ Express add-in, which is an Outlook Component Object Model(COM) add-in that tries to retrieve recipient information on every selection change that you make in Outlook.

Attempting to trust the ICQ add-in by using Outlook's new Trusted COM add-in functionality does not work because the ICQ add-in was not written to take advantage of that functionality.

This is a know issue of how ICQ "integrates" with Outlook 2002.

Workaround

The work around this problem, turn off the ICQ COM add-in in Outlook. To do this:
  1. On the Tools menu, click Options.
  2. On the Other tab, click Advanced Options.
  3. Click COM Add-Ins.
  4. Click to clear the ICQ Express check box.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 288083 - Last Review: October 24, 2013 - Revision: 1.0
Applies to
  • Microsoft Outlook 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbnofix KB288083

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