The System Center Cloud Services Process Pack installer may fail

Article ID: 2881103 - View products that this article applies to.
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Symptoms

When you run the System Center Cloud Services Process Pack installer, the installer may fail. When this occurs, the following exception is logged in the SCCloudServicesSetupWizard.log file:

05:01:12:***ERROR*** Unexpected Error: Setup is terminating because of unexpected error. Please go through 'SCCloudServicesSetupWizard.log' for more details
05:01:12:Error:Uncaught Exception, Exception Type: System.InvalidOperationException, Exception Message: Invalid attempt to call MetaData when reader is closed.
05:01:12:StackTrace: at System.Data.SqlClient.SqlDataReader.get_MetaData()
at System.Data.SqlClient.SqlDataReader.GetOrdinal(String name)
at System.Data.SqlClient.SqlDataReader.get_Item(String name)
at Microsoft.SystemCenter.Essentials.SetupFramework.ConfigureSCOSettingsPage.GetUniqueFolderName(String folderName)
at Microsoft.SystemCenter.Essentials.SetupFramework.ConfigureSCOSettingsPage.LayoutControls()
at Microsoft.SystemCenter.Essentials.SetupFramework.ConfigureSCOSettingsPage.EnterPage()
at Microsoft.SystemCenter.Essentials.SetupFramework.PageNavigation.WaitEnterSet(Page page)
at Microsoft.SystemCenter.Essentials.SetupFramework.WpfFormsHostPage.nextButton_Click(Object sender, RoutedEventArgs e)
<snip>
at Microsoft.SystemCenter.Essentials.SetupFramework.Program.Main()


Cause

This issue occurs for one of the following reasons: 
  • There is already a folder whose name begins with "SM-CloudServices."  
  • There is already a folder that has the following ID assigned to it: 
    4D6DCD6D-B407-47AE-B9B6-6A556F122AF2

Resolution

To resolve this issue, delete the folder that is mentioned in the "Cause" section from the UI. Or, rename the folder that is mentioned in the "Cause" section in the database.

To rename this folder in the database, run the following query:
UPDATE [FOLDERS] set name = '1SM-CloudServices' Where Name = 'SM-CloudServices'

Properties

Article ID: 2881103 - Last Review: August 23, 2013 - Revision: 1.0
Applies to
  • Microsoft System Center 2012 Orchestrator
Keywords: 
KB2881103

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