Article ID: 2881151 - View products that this article applies to.
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Symptoms

Consider the following scenario:

  • You establish a failover cluster, and the clustered servers are running Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 Service Pack 2.
  • You create three resources (resource A, resource B, and resource C) in a cluster group.
  • Resource B depends on resource A, and resource C depends on resource B.
  • After you bring resource A online, resource A has an "Online" status, resource B has an "Online Pending" status, and resource C has a "Waiting for B to be online" status according to the resource dependencies.
  • Online failure occurs on resource A.
  • The Cluster service detects resource A’s failure, the status of resource B changes to "Offline Due To Provider", and the status of resource C is still "Waiting for B to be online".

In this situation, the status of the cluster group is pending and is not changed to "Offline" as expected. Additionally, Cluster Administrator or the Cluster service cannot fail over the cluster group to another node.

Cause

This issue occurs because resource C is not taken offline. The control mechanism only detects a "Waiting To Come Online" status for the immediate dependent of the failed resource. Additionally, the control mechanism assumes that no more dependent resources are taken offline when it detects the "Offline Due To Provider" status of resource B. Then, the cluster group cannot be failed over to another node because the states of the resources in that cluster group are inconsistent. More specifically, some resources are failed or offline and other resources are waiting for their providers to come online.

More information

  • This issue may occur when there are more than three resources in the cluster group. To more easily understand the issue, only three resources are selected as an example.
  • Resource A, resource B, and resource C can be located anywhere in a provider-dependent relation. However, the resources must have a direct relation to one another.

Resolution

To resolve this issue in Windows Server 2012 R2, install update 2919355.
To resolve this issue in Windows Server 2012 and Windows Server 2008, install the hotfix that is described in this article.

Update information for Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows Server 2012 and Windows Server 2008

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Server 2012
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You might have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2012 file information notes
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Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.2.920 0.20 xxxWindows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012
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File nameFile versionFile sizeDateTimePlatform
Clussvc.exe6.2.9200.208757,244,28812-Nov-201305:17x64
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Windows Server 2008 file information notes
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Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
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    VersionProductSR_LevelService branch
    6.0.600 1 . 22xxxWindows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
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File nameFile versionFile sizeDateTimePlatform
Clussvc.exe6.0.6002.231952,363,39220-Aug-139:34x86
Cluswmi.dll6.0.6002.23195165,88820-Aug-1310:52x86
Cluswmi.mofNot applicable68,21820-Aug-137:28Not applicable
Cluswmiuninstall.mofNot applicable17620-Aug-137:28Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1314:27Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:18Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:18Not applicable
Cluswmi.mflNot applicable171,41420-Aug-1313:59Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:20Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1311:01Not applicable
Cluswmi.mflNot applicable166,91020-Aug-1313:30Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:29Not applicable
Cluswmi.mflNot applicable173,05620-Aug-1313:14Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:23Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1314:30Not applicable
Cluswmi.mflNot applicable168,65020-Aug-1314:33Not applicable
Cluswmi.mflNot applicable117,07820-Aug-1314:51Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:58Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:58Not applicable
Cluswmi.mflNot applicable175,34620-Aug-1314:27Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1314:27Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1314:27Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:59Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:24Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:25Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1314:54Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:09Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1314:27Not applicable
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For all supported x64-based versions of Windows Server 2008
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File nameFile versionFile sizeDateTimePlatform
Clussvc.exe6.0.6002.231953,905,53620-Aug-1310:01x64
Cluswmi.dll6.0.6002.23195281,08820-Aug-1311:34x64
Cluswmi.mofNot applicable68,21820-Aug-137:12Not applicable
Cluswmiuninstall.mofNot applicable17620-Aug-137:12Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:51Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1315:34Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:34Not applicable
Cluswmi.mflNot applicable171,41420-Aug-1313:40Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1315:31Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1311:38Not applicable
Cluswmi.mflNot applicable166,91020-Aug-1314:35Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1315:31Not applicable
Cluswmi.mflNot applicable173,05620-Aug-1315:32Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:35Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1314:57Not applicable
Cluswmi.mflNot applicable168,65020-Aug-1313:51Not applicable
Cluswmi.mflNot applicable117,07820-Aug-1314:12Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1314:56Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:34Not applicable
Cluswmi.mflNot applicable175,34620-Aug-1314:14Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:34Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1315:35Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:35Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:34Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1314:35Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1313:35Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1315:31Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1314:34Not applicable
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For all supported IA-64-based versions of Windows Server 2008
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File nameFile versionFile sizeDateTimePlatform
Clussvc.exe6.0.6002.231956,545,40820-Aug-1315:35IA-64
Cluswmi.dll6.0.6002.23195500,22420-Aug-1316:45IA-64
Cluswmi.mofNot applicable68,21820-Aug-1313:28Not applicable
Cluswmiuninstall.mofNot applicable17620-Aug-1313:28Not applicable
Cluswmi.mflNot applicable171,41420-Aug-1318:06Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1316:49Not applicable
Cluswmi.mflNot applicable173,05620-Aug-1318:20Not applicable
Cluswmi.mflNot applicable117,07820-Aug-1318:34Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1318:17Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1318:06Not applicable
Cluswmi.mflNot applicable157,81420-Aug-1318:38Not applicable
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows Server 2012

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Additional files for all supported x64-based versions of Windows Server 2012
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File propertyValue
File nameAmd64_34bc7b02a79e77a268ce900f379b8c65_31bf3856ad364e35_6.2.9200.20875_none_33b52de1b7704a4e.manifest
File versionNot applicable
File size1,072
Date (UTC)12-Nov-2013
Time (UTC)18:01
PlatformNot applicable
File nameAmd64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.2.9200.20875_none_1320c54b44649563.manifest
File versionNot applicable
File size10,086
Date (UTC)12-Nov-2013
Time (UTC)10:23
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,595
Date (UTC)12-Nov-2013
Time (UTC)18:01
PlatformNot applicable
File nameWow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.2.9200.20875_none_1d756f9d78c5575e.manifest
File versionNot applicable
File size6,868
Date (UTC)12-Nov-2013
Time (UTC)08:51
PlatformNot applicable
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Additional file information for Windows Server 2008

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Additional files for all supported x86-based versions of Windows Server 2008
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File propertyValue
File nameX86_1a6cf0f5506e5077f3663fdc670c3e48_31bf3856ad364e35_6.0.6002.23195_none_9fd55631972cdd9f.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_24a4c48e0492fa4bc62a6086391156ec_31bf3856ad364e35_6.0.6002.23195_none_56bf45b6e8ed516f.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_35a305ee9259b668e721f309d2eeaba6_31bf3856ad364e35_6.0.6002.23195_none_e46df0042ca2588a.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_361ebf2484b852db3ce17169113ce1a2_31bf3856ad364e35_6.0.6002.23195_none_85d73f4354825521.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_401d00ec0c2ed33d216b45ee3410f06d_31bf3856ad364e35_6.0.6002.23195_none_f49b8899db45d002.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_4b5627dd8f40cb24a7ba056d5d861a63_31bf3856ad364e35_6.0.6002.23195_none_8e696c969fe2d0fe.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_4cbf4fe5487974d03e250ea548de4094_31bf3856ad364e35_6.0.6002.23195_none_5123a2792aa05b93.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_5185cf240d8f3a8ec28ee788782cccca_31bf3856ad364e35_6.0.6002.23195_none_0605989bd65576d2.manifest
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File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_543b898f80bf3cd9a50c70a87897765e_31bf3856ad364e35_6.0.6002.23195_none_099655f5f9cb171e.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_54c4515ffd46bb756da51c3e89ad719f_31bf3856ad364e35_6.0.6002.23195_none_8e6b293396e80d63.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_5733e6d8aec7ad3d51b1daa735349ef8_31bf3856ad364e35_6.0.6002.23195_none_17d69ec482cc2bbd.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
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File nameX86_6c72ef4fd310655780f06a6344e09f0c_31bf3856ad364e35_6.0.6002.23195_none_232447f390dfb0c4.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_7a948e05a0cfde90950b07b696cb5a28_31bf3856ad364e35_6.0.6002.23195_none_208d01f12cfb9889.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_805664379169f9a53d11dca74fe31eb6_31bf3856ad364e35_6.0.6002.23195_none_952ae4cbc2dd3584.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_85e0e752ccb1583ab1651fbb27b2a45d_31bf3856ad364e35_6.0.6002.23195_none_e2fff8f4df4d2a60.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_92372f2bc1894a38bd02894d36b17e7e_31bf3856ad364e35_6.0.6002.23195_none_fe13a18328bf5a94.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_93d73b8c192452fb8b590aa22951c583_31bf3856ad364e35_6.0.6002.23195_none_3604d306ff4db295.manifest
File versionNot applicable
File size711
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_95fd838f8add759d5bfaedb14e1edb0b_31bf3856ad364e35_6.0.6002.23195_none_f7453f133b0ed97b.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_99c059808abe74ca9490318f1721c920_31bf3856ad364e35_6.0.6002.23195_none_e734b1bfea001f62.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
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PlatformNot applicable
File nameX86_9c8ba4f664db9d441ea90fb32a330d9e_31bf3856ad364e35_6.0.6002.23195_none_22a1cf9b336fb6bd.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_a28f7e3f063d1eaf6a0666d9674ed863_31bf3856ad364e35_6.0.6002.23195_none_0cd403b7363b9302.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_b366c7df95c7bbd2557fb7759a9d8d2f_31bf3856ad364e35_6.0.6002.23195_none_ebbdfe3db44404ef.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_b88032bbf3bef17d8140363d074319b8_31bf3856ad364e35_6.0.6002.23195_none_d3cbb52b937d9073.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_c1882ad5514832ba6d2d0fd14153efa2_31bf3856ad364e35_6.0.6002.23195_none_5d2dd7e70ae8bd95.manifest
File versionNot applicable
File size711
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_d62ae6c4691b347a5ca74e8ce4702b4f_31bf3856ad364e35_6.0.6002.23195_none_4dd34e115703a89d.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_f4eaca1c9d0da11127c903e53aa9f682_31bf3856ad364e35_6.0.6002.23195_none_181b1fb175c6a30e.manifest
File versionNot applicable
File size719
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameX86_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.0.6002.23195_none_bbd55910b8144dd0.manifest
File versionNot applicable
File size15,117
Date (UTC)20-Aug-13
Time (UTC)12:09
PlatformNot applicable
File nameX86_microsoft-windows-f..overcluster-cluswmi_31bf3856ad364e35_6.0.6002.23195_none_be835254b659e7ad.manifest
File versionNot applicable
File size11,233
Date (UTC)20-Aug-13
Time (UTC)12:08
PlatformNot applicable
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Additional files for all supported x64-based versions of Windows Server 2008
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File propertyValue
File nameAmd64_04d5016037a9a8838a1effaa054dd8f9_31bf3856ad364e35_6.0.6002.23195_none_765f1f979b76b5ba.manifest
File versionNot applicable
File size715
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameAmd64_075172025c65d22cc8365e08c3356f3d_31bf3856ad364e35_6.0.6002.23195_none_d5a02446257bb774.manifest
File versionNot applicable
File size723
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameAmd64_10deb631b54aab7bb73cfcd0ebc00a27_31bf3856ad364e35_6.0.6002.23195_none_6dc07c6b6ba427f7.manifest
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File size1,072
Date (UTC)20-Aug-13
Time (UTC)19:31
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File nameAmd64_2963b790eb7a58bda04c9c5a697366b2_31bf3856ad364e35_6.0.6002.23195_none_fee989dad044fa00.manifest
File versionNot applicable
File size723
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameAmd64_32fcdf713138f66b9c0b902ac69442d0_31bf3856ad364e35_6.0.6002.23195_none_5805d7903ae7b3e0.manifest
File versionNot applicable
File size723
Date (UTC)20-Aug-13
Time (UTC)19:31
PlatformNot applicable
File nameAmd64_35bce17327eb40082332df71382a5257_31bf3856ad364e35_6.0.6002.23195_none_b08e1fc1566deb57.manifest
File versionNot applicable
File size723
Date (UTC)20-Aug-13
Time (UTC)19:31
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File nameAmd64_455596bbeabb5893509d8b3e844def53_31bf3856ad364e35_6.0.6002.23195_none_b70eafa3a82601b7.manifest
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Date (UTC)20-Aug-13
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File nameAmd64_609bd9c6535e5eaf1521c0426b6d0c9c_31bf3856ad364e35_6.0.6002.23195_none_6cb7cead728510c0.manifest
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File size723
Date (UTC)20-Aug-13
Time (UTC)19:31
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File nameAmd64_6e839d51e5e0f7e74c84572199cf685d_31bf3856ad364e35_6.0.6002.23195_none_1713f9e0ec2c7fd2.manifest
File versionNot applicable
File size723
Date (UTC)20-Aug-13
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File nameAmd64_82e0f4a25dddf5427adb9e0e8b33b800_31bf3856ad364e35_6.0.6002.23195_none_1ce7d73e871ea03e.manifest
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File size723
Date (UTC)20-Aug-13
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File nameAmd64_8542305a11034054ae781cd97532f4f8_31bf3856ad364e35_6.0.6002.23195_none_4a9e9e947817c0d4.manifest
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File size723
Date (UTC)20-Aug-13
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Additional files for all supported IA-64-based versions of Windows Server 2008
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Properties

Article ID: 2881151 - Last Review: April 10, 2014 - Revision: 2.1
Applies to
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows Server 2012 R2 Standard
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows Server 2012 Standard
  • Windows Server 2008 Service Pack 2, when used with:
    • Windows Server 2008 Datacenter
    • Windows Server 2008 Datacenter without Hyper-V
    • Windows Server 2008 Enterprise
    • Windows Server 2008 Enterprise without Hyper-V
    • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2881151

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