Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Error message: "Error encountered getting mailbox information from the private information store database on server"
Article ID: 288446 - View products that this article applies to.
This article was previously published under Q288446
ExMerge 2000 fails and you may receive the following error message:
In addition, the following output is reported in the Exmerge.log before the error message occurs:
Error encountered getting mailbox information from the private information store database(s) on server 'ServerName'. Make sure you have adequate permissions on the Information Store object. Please refer to the 'Log Location' log file for more information.
Searching the Active Directory for mailboxes homed on the following databases:
List of stores in DN format
Found # mailboxes, in the Active Directory, homed on the specified databases
Error writing to file 'C:\WINNT\System32\MAPIsvc.inf'. (CAdminProfileRoutines::HackMapiSvcInfForSA)
Error finding default Exchange store(CMapiSession::GetMailboxesOnServer)
This issue can occur if the Messaging Application Programming Interface (MAPI) profile does not have full access to the MAPIsvc.inf file. If the MAPI profile cannot access this file, all MAPI logons fail.
To resolve this issue if this server is located on a member server, make the account a Full Administrator account on the local computer:
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/262054/ )How to get service account access to all mailboxes in Exchange 2000