How to clear the Open Other Users Folder Most Recently Used List

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Article ID: 288570 - View products that this article applies to.
This article was previously published under Q288570
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SUMMARY

This article describes the Outlook Most Recently Used (MRU) list and how to clear it.

MORE INFORMATION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

The MRU list opens other users' folders. Any time that you open a folder that someone else owns (Inbox, Calendar, Contacts, and so on), Outlook stores that folder in a list so that you can gain access to the folder more quickly the next time that you open the folder. To open another user's folder:
  1. On the File menu, point to Open, and then click Other User's Folder.
  2. In the Name box, type the name of the person who granted you sharing or delegate access permission, or click Name to select a name from a list.
  3. In the Folder box, click the folder that you want to open.
The MRU list is saved in the registry. You may want to clear the MRU list (if someone in the list is no longer with your company, for example).

To clear the MRU list, follow these steps.

Note To clear the Open Other Users Folder MRU in Outlook 2003, follow these steps, but look for the binary value 101f0390.
  1. Quit Outlook.
  2. On the Start menu, click Run.
  3. In the Run dialog box, type regedit, and then click OK.
  4. Locate the appropriate registry key for your version of Microsoft Windows.

    Microsoft Windows NT, Microsoft Windows 2000, or Microsoft Windows XP:
    HKEY_CURRENT_USER\Software\Microsoft\WIndowsNT\CurrentVersion\Windows Messaging Subsystem\Profiles\user_profile\ 0a0d020000000000c000000000000046\101e0384

    NOTE: The above registry key is one path; it has been wrapped for readability.
    Microsoft Windows 95:
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Windows Messaging Subsystem\Profiles\user_profile\ 0a0d020000000000c000000000000046\101e0384

    NOTE: The above registry key is one path; it has been wrapped for readability.
    Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me):
    \HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging SubSystem\Profiles\user_profile\0a0d020000000000c000000000000046\101e0384

    NOTE: The above registry key is one path; it has been wrapped for readability.
  5. Click the 101e0384 key in the right pane of Registry Editor.
  6. On the Registry menu, click Export Registry File.
  7. Save this file in the My Documents folder, and name the file MRURegKey.
  8. After you export the file, right-click the 101e0384 key, and then click Delete.
  9. Quit Registry Editor.
  10. Start Outlook. The MRU list should be cleared.
NOTE: In Windows 2000, the binary value found was 101e0390 instead of 101e0384.

Properties

Article ID: 288570 - Last Review: May 24, 2011 - Revision: 3.6
APPLIES TO
  • Microsoft Exchange Server 5.5 Standard Edition
  • Microsoft Exchange 2000 Server Standard Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Office Outlook 2003
Keywords: 
kbhowto KB288570

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