"There was an error creating a file" error message when you try to save a Visio file to a SharePoint Online site

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Article ID: 2887992 - View products that this article applies to.
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PROBLEM

When you try to save a Microsoft Visio file to a Microsoft SharePoint Online list, and then you select the Save the file as a Web Page option in Visio, you receive the following error message:
There was an error creating a file.

SOLUTION

To work around this issue, browse to the list to which you're trying to save the file, click the LIBRARY tab on the ribbon, and then click Open with Explorer. After you complete these steps, save the file in Visio.

MORE INFORMATION

This is a known issue.

For more information about how to use the Open with Explorer functionality in SharePoint Online, click the following article number to go to the article in the Microsoft Knowledge Base:
2629108 How to use the "Open with Explorer" command and how to troubleshoot issues with this option in SharePoint Online

Still need help? Go to the Office 365 Community website.

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Article ID: 2887992 - Last Review: June 4, 2014 - Revision: 5.0
Applies to
  • Microsoft SharePoint Online
Keywords: 
o365 o365e o365p o365a o365m o365022013 kbbug kbnofix KB2887992

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