Article ID: 289162 - View products that this article applies to.
This article was previously published under Q289162
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When you print a print job that is 4 megabytes (MB) or larger, you receive either no output or just partial output from the printer.
This behavior can occur for jobs larger than 4 MB because the algorithm that the Graphical Display Interface (GDI) uses to determine the scan lines is incorrect. When the GDI uses this algorithm and then attempts to render the print job to the printer, it expects the actual number of scan lines to equal the flawed algorithm's prediction. When these numbers do not match, the GDI discards the print job as corrupted.
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Windows 2000 Service Pack 2.