"Cannot obtain the value from this computer 0x80041002" error message after the Windows Intune service is upgraded to a new release

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Article ID: 2891801 - View products that this article applies to.
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Introduction

This article describes a race condition that may occur after the Windows Intune service is upgraded to a new release.

Symptoms

After the Windows Intune service is upgraded to a new release, you may receive the following error message in the Windows Intune administrator console as the error message relates to the Endpoint Protection agent:

Status

Cannot obtain the value from the computer.
0x80041002

Cause

This problem may occur because of a race condition. The race condition may occur because the new Windows Intune agents have not yet been installed.

Resolution

This race condition should resolve itself within 24 hours or as the new agents are installed. Your computer is protected during this time.

If the problem persists after 24 hours, contact Windows Intune support.

Applies to

This article applies to the following:
  • Windows Intune

Properties

Article ID: 2891801 - Last Review: July 8, 2014 - Revision: 2.0
Applies to
  • Windows Intune
Keywords: 
kbexpertiseinter kbprb kbsurveynew KB2891801

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