Select the product you need help with

Explorer.exe Generates Errors During Search on Remote Computer That Has No Shared Folders

Article ID: 289188 - View products that this article applies to.

This article was previously published under Q289188

SYMPTOMS

When you perform a search of a Windows 2000-based computer that does not have any shared folders, working across a Local Area Network (LAN) or Wide Area Network (WAN), the desktop of the Windows 2000-based computer where you are working may stop responding. The following error message appears:

Program Error
explorer.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.

After you click OK, the computer restarts, and then the following event appears in the Application log of Event Viewer:

Date: date
Time: time
Type: Information
User: user
Computer: computer name
Source: Winlogon
Category: None
Event ID: 1002

Back to the top | Give Feedback

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Back to the top | Give Feedback

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Windows 2000 Service Pack 2.

Back to the top | Give Feedback