Pressing CTRL+ALT+DEL During Shutdown Halts Sequence

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This article was previously published under Q289200

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SYMPTOMS

When you press CTRL+ALT+DEL immediately after selecting Shutdown or Restart, the shutdown sequence stops and the Winlogon process waits for another CTRL+ALT+DEL or shutdown command before resuming. During this time, the computer appears not to be responding.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

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