Pressing CTRL+ALT+DEL During Shutdown Halts Sequence

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Article ID: 289200 - View products that this article applies to.
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When you press CTRL+ALT+DEL immediately after selecting Shutdown or Restart, the shutdown sequence stops and the Winlogon process waits for another CTRL+ALT+DEL or shutdown command before resuming. During this time, the computer appears not to be responding.


To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack


Microsoft has confirmed that this is a problem in Microsoft Windows 2000.

This problem was first corrected in Windows 2000 Service Pack 2.


Article ID: 289200 - Last Review: October 23, 2013 - Revision: 3.2
  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Service Pack 1
kbnosurvey kbarchive kbbug kbfix kbwin2000presp2fix kbhardware kbui KB289200

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