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Service Pack 1 Installation Generates Windows File Protection Event Log Entry

Article ID: 289227 - View products that this article applies to.

This article was previously published under Q289227

SYMPTOMS

After you apply Service Pack 1 in Windows 2000, Event Viewer may display the following event:

Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64021
Date: date
Time: 9:27:38 PM
User: N/A
Description:
The system file c:\winnt\system32\ntkrnlpa.exe could not be copied into the DLL cache. The specific error code is 0x00000002 [The system cannot find the file specified]. This file is necessary to maintain system stability.

Similar log entries may refer to other files that Service Pack 1 updates. These events are incorrectly logged by Windows File Protection and can be ignored.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Windows 2000 Service Pack 2.

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