Service Pack 1 Installation Generates Windows File Protection Event Log Entry

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Article ID: 289227 - View products that this article applies to.
This article was previously published under Q289227
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SYMPTOMS

After you apply Service Pack 1 in Windows 2000, Event Viewer may display the following event:

Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64021
Date: date
Time: 9:27:38 PM
User: N/A
Description:
The system file c:\winnt\system32\ntkrnlpa.exe could not be copied into the DLL cache. The specific error code is 0x00000002 [The system cannot find the file specified]. This file is necessary to maintain system stability.

Similar log entries may refer to other files that Service Pack 1 updates. These events are incorrectly logged by Windows File Protection and can be ignored.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Windows 2000 Service Pack 2.

Properties

Article ID: 289227 - Last Review: October 23, 2013 - Revision: 3.2
APPLIES TO
  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Service Pack 1
Keywords: 
kbnosurvey kbarchive kbbug kbfix kbwin2000presp2fix KB289227

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