Not Able to Run DirectSound Programs from DVD Drive on Windows 2000

Article translations Article translations
Article ID: 289236 - View products that this article applies to.
This article was previously published under Q289236
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

SYMPTOMS

When you try to run a DirectSound-enabled program from the DVD drive on a Dell, Compaq, or Gateway computer, the audio does not work correctly.

CAUSE

This behavior occurs because the Portcls.sys file does not permit the use of non-PCM wave formats. DirectSound always interfaces with the Portcls.sys file, which only supports PCM. Software DVD players require the use of non-PCM formats to play content such as digital audio.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows 2000.

This problem was first corrected in Windows 2000 Service Pack 2.

Properties

Article ID: 289236 - Last Review: October 23, 2013 - Revision: 3.2
APPLIES TO
  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Service Pack 1
Keywords: 
kbnosurvey kbarchive kbbug kbfix kbenv kbprogramming kb3rdparty kbsound KB289236

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com