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WD2000: Watermark and WordArt Object Are Printed as a Solid Black Block

Article ID: 289725 - View products that this article applies to.

This article was previously published under Q289725

For a Microsoft Word 2002 version of this article, see 286902

(http://support.microsoft.com/kb/286902/EN-US/ )

SYMPTOMS

When you print a Microsoft Word document, and the document contains a watermark or a WordArt object, the watermark or the WordArt object appears to be a solid black block.

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CAUSE

This problem can occur with the following printers on the following operating systems:

HP LaserJet 4MV with Microsoft Windows 2000
HP LaserJet 4+ with Microsoft Windows 98 (watermark is too dark)
HP Color LaserJet 4500 with Microsoft Windows 98 or Windows 2000

The problem only occurs when the printer is not set to raster mode, and the watermark is set to semitransparent.

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RESOLUTION

To resolve this problem, use one of the following methods.

Method 1: Update Printer Driver

Contact the manufacturer of your printer to determine whether an updated printer driver is available.

For information about how to contact your printer manufacturer, visit the following Microsoft Web site:

http://support.microsoft.com/gp/vendors

(http://support.microsoft.com/gp/vendors)

Method 2: Set to Raster Mode

Set your printer graphics mode to raster. To change your printer graphics mode, use steps similar to the following (depending on your individual printer):

In Word, on the File menu, click Print.
In the Print dialog box, click Properties.
In the Printer Properties dialog box, click the Options tab.
In the Graphics Mode box, select Raster.

Method 3: Turn Off the Semitransparent Option

Do not use the Semitransparent option with a watermark. To turn off the Semitransparent option, follow these steps:

Right-click your watermark object, and then click Format Picture on the shortcut menu that appears.
On the Colors and Lines tab, click to clear the Semitransparent check box, and then click OK.

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