You receive the "Unknown Error: 0x800CCC7D" error message when you try to send an SMTP message in Outlook 2002

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Article ID: 289967 - View products that this article applies to.
This article was previously published under Q289967
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SYMPTOMS

When you have an Outlook account that is set up to use Secure Sockets Layer (SSL) and you try to send an SMTP e-mail message, you may receive the following error message:
Unknown Error: 0x800CCC7D

CAUSE

This behavior can occur because the outgoing SMTP server does not support secure connections.

MORE INFORMATION

If secure connections have worked in the past, it is important that you contact your server administrator or Internet service provider (ISP). There could be a security issue in which someone has redirected your SMTP connection to another server with the intention of gathering cleartext username and password information.

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Article ID: 289967 - Last Review: July 27, 2006 - Revision: 1.3
APPLIES TO
  • Microsoft Outlook 2002 Standard Edition
Keywords: 
kbsendmail kbemail kbconfig kbaccounts kbenv kberrmsg kbnetwork kbprb KB289967

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